Senior Manager, Wholesale Fulfillment (Wholesale DC)

The posting, as Comfrt wrote it

About Us

Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.

About the Job

The Senior Manager, Wholesale Fulfillment leads the strategic and operational execution of Comfrt's Wholesale Distribution Center, ensuring our wholesale partners receive the right products, in the right quantities, at the right time, with complete inventory accuracy and competitive fulfillment timelines. This role owns the end-to-end flow of inventory across the wholesale network—from vendor inbound through outbound shipments to wholesale distribution partners—including 3PL coordination, allocation strategy, and master SKU management across multiple customer channels. By driving operational excellence, fulfillment accuracy, cost efficiency, and partner satisfaction, this role directly impacts wholesale revenue, partner margins, customer retention, and Comfrt's competitive position in the wholesale channel.

The Senior Manager, Wholesale serves as the operational and strategic leader between the Wholesale DC, wholesale partners, vendor network, and HQ functions. This role partners closely with Wholesale Sales, Supply Planning, Vendor Management, Finance, Customer Success, and Technology to ensure seamless inventory flow from vendors into the Wholesale DC and out to wholesale partners. By owning 3PL performance scorecards, replenishment strategies, allocation logic, and partner SLA compliance, this role drives alignment on inventory priorities, surfaces supply chain risks early, and ensures partner feedback is integrated into DC and fulfillment processes. Through strategic communication and cross-functional leadership, this position shapes supply chain culture, operational excellence, and partner-first thinking that extends across the entire wholesale channel.

Responsibilities

Wholesale DC Operations & 3PL Strategic Management (35%)

• Own strategic and day-to-day operations of the Wholesale DC, holding the 3PL accountable to inbound, outbound, UPH, accuracy, and cost standards.
• Lead the operational cadence with the 3PL (daily huddles, WBR, MBR, QBR) and drive action against performance gaps; escalate systemic issues and partner performance to leadership.
• Partner on labor planning, volume forecasting, capacity modeling, and peak readiness to ensure Wholesale DC can scale with partner growth and demand volatility.
• Own SOPs, process documentation, continuous improvement initiatives, and automation roadmap for Wholesale DC workflows (receiving, put-away, pick, pack, ship, returns).
• Manage 3PL partner relationships at a strategic level; conduct business reviews, forecast discussions, and contract performance reviews.

Wholesale Inventory Flow & Allocation Strategy (25%)

• Coordinate inbound vendor shipments into the Wholesale DC, ensuring

[…]
r with a bias toward action and continuous improvement; comfort with ambiguity and rapid iteration.

• Adaptable and calm under pressure, especially during peak seasons, new partner onboarding, and scaling challenges.
• Proactive communicator and risk manager who surfaces supply chain risks early, escalates appropriately, and drives alignment on mitigation.
• Strong partner collaborator who builds trust, manages expectations, and drives accountability with 3PL, wholesale partners, vendors, and internal teams.
• Customer obsessed; understands how DC decisions impact wholesale partner margins, retail outcomes, and end-customer satisfaction.

Key Collaboration Points

• Daily and weekly cadence with the Wholesale DC 3PL on performance, capacity, scalability, and issue resolution.
• Strategic partnership with Wholesale Sales, Supply Planning, and Vendor Management on forecasting, allocation, and inventory positioning.
• Regular communication and issue resolution with wholesale partners on order status, fulfillment, and SLA compliance.
• Collaboration with Tech on WMS/OMS capabilities, automation roadmap, and system integrity.
• Partnership with Finance on freight costs, inventory valuation, DC budgets, and cost-of-goods.
• Monthly Wholesale DC business reviews and quarterly strategic reviews with VP, Supply Chain Operations.

Why Join Comfrt?

• Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
• Work in a supportive, creative environment where your ideas and growth are valued.
• Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
• Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.

Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.