Inside Sales Representative (Hybrid - Waltham, MA / Boston, MA)

The posting, as Constant Contact wrote it

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams . Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

Ready to turn your sales experience into a career that helps small businesses succeed?

As an Inside Sales Consultant at Constant Contact, you’ll connect with prospective customers, understand their business and marketing needs, and recommend solutions from our suite of digital marketing products. Working in a fast-paced, one-call-close environment, you’ll convert warm leads into customers while building trusted relationships and consistently delivering against individual sales goals.

We offer an uncapped commission plan, comprehensive training , and ongoing coaching to support your success and career growth. In the past year, more than 40% of our Sales Consultants were promoted based on their performance.

This is a hybrid position requiring three days per week in your assigned Waltham, MA or Boston, MA office. The first week of training will be conducted in person at our Waltham office.

What You’ll Do

• Manage a high volume of outbound calls to warm leads and convert qualified prospects into paying customers.
• Conduct thoughtful needs assessments to understand each prospect’s business goals, challenges, and marketing opportunities.
• Recommend appropriate products and solutions based on customer needs, clearly demonstrating how Constant Contact can deliver meaningful business value.
• Confidently navigate questions, objections, and customer concerns throughout the sales process.
• Close new business in a fast-paced , one-call-close environment.
• Develop and maintain strong knowledge of Constant Contact’s evolving products, services, pricing, and promotions.
• Manage assigned leads and sales activities while maintaining accurate and timely records in Salesforce.
• Consistently achieve individual sales, conversion, productivity, and quality targets.
• Apply coaching and performance feedback to strengthen sales effectiveness and results.
• Deliver a positive and professional customer experience during every interaction.

Who You Are

• Bachelor’s degree or at least one year of relevant sales experience, preferably in an inside-sales, technology, or high-volume environment.
• Able to independently assess customer needs and translate them into relevant product recommendations.
• Comfortable overcoming objections, navigating customer concerns, and asking for the sale.
• Motivated by a fast sales cycle , individual performance goals, and results-based rewards .
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Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.