Laboratory Systems Technical Analyst

The posting, as ConvenientMD wrote it

At ConvenientMD , we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

The Laboratory Systems Technical Analyst serves as the technical and operational bridge among Laboratory Services, Information Technology, clinical operations, technology vendors, and external laboratory partners.

This position supports the systems, interfaces, instruments, and workflows required for accurate and timely laboratory order processing and result delivery. Key responsibilities include administering and optimizing the Laboratory Information System (LIS), supporting LIS-to-EMR interfaces, maintaining analyzer and middleware connectivity, troubleshooting technical and workflow issues, supporting new test implementations, and protecting laboratory data integrity.

The analyst works collaboratively across technical, clinical, and operational teams to maintain reliable laboratory services, support organizational growth, and ensure laboratory systems and electronic records meet applicable quality, security, privacy, and regulatory requirements.

Please note, this role requires you be onsite in our Manchester, New Hampshire office.

Your Impact

• Laboratory Information Systems Administration
• Serve as a primary operational administrator and subject matter resource for the LIS and associated workflows.
• Configure, test, validate, maintain, and optimize LIS functionality.
• Maintain test catalogs, order codes, result dictionaries, reference ranges, reflex rules, report formats, specimen requirements, routing rules, and related system configuration.
• Support end-to-end laboratory workflows from order entry and specimen collection through testing, result reporting, and downstream clinical use.
• Translate laboratory and clinical needs into clear system requirements, workflow specifications, and configuration decisions.
• Support user access, role-based permissions, system upgrades, vendor releases, regression testing, and production changes.
• Monitor system performance and identify opportunities to improve reliability, usability, data quality, and workflow efficiency.
• System Integration and Interface Management
• Support interfaces among the LIS, EMR platforms, analyzers, middleware, reference laboratories, practice management systems, and other connected applications.
• Support organizational platforms, including Dendi, Athena, Experity, and future LIS and EMR systems.
• Analyze and troubleshoot laboratory orders, results, acknowledgments, and related HL7 messages.
• Investigate missing, delayed, duplicate, incorrectly mapped, or improperly routed orders and results.
• Perform message validation, field mapping, reconciliation, erro

[…]
testing, validating, documenting, or troubleshooting clinical system workflows.

• Understanding of data integrity, privacy, security, controlled documentation, and change-management requirements.
• Strong analytical, troubleshooting, documentation, communication, and problem-solving skills.
• Ability to manage multiple priorities, collaborate across teams, and follow issues through resolution.

Why You'll Love Working With Us

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.