Technical Account Manager

The posting, as Copado wrote it

About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

About the Role
The Technical Account Manager (TAM) for Copado Agentia is a highly technical, strategic advisor dedicated to supporting our Success customers. We are looking for AI-first mindset individuals who are passionate about driving AI and platform adoption across customer organizations. Moving beyond the traditional scope of account management, this position requires a strong technical aptitude to provide hands-on, day-to-day guidance and establish DevOps and AI best practices directly with customer engineering and release management teams.
In this role, you will act as a technical partner and a true extension of the customer's delivery team. You will work closely with global cross-functional teams, collaborating creatively to solve complex deployment and pipeline challenges and accelerate AI and platform adoption to deliver seamless customer experiences. You will leverage deep technical expertise in Copado Agentia, including both Metadata and Source Format Pipelines, to optimize release delivery, streamline branching strategies, and drive AI-driven platform workflows. You will own the full account lifecycle, drive tailored success plans, and act as the definitive technical expert to help customers scale their DevOps and AI programs efficiently, reduce release risk, and maximize the value of Copado tools.

What You’ll Do

• Serve as the primary technical point of contact for Signature Success and Success+ customers, building trusted advisor relationships with release managers, senior developers, and DevOps leads
• Conduct regular Copado Agentia platform health checks, proactively identifying gaps in pipeline configuration, branching strategy, deployment reliability, and metadata management
• Provide hands-on technical guidance on Copado Source Format Pipelines and Metadata Pipelines, including commit, promote, and deploy operations, conflict resolution, and environment variable management
• Guide customers through pipeline design and optimization, covering branching strategies, user story workflows, back-promotion patterns, and multi-environment release governance
• Advise on Salesforce metadata management best practices, including nested metadata handling, destructive changes, profile and permission set deployments, and SFDX source format adoption
• Support customers in configuring and extending Quality Gates and the Quality Integration Framework (QIF), embedding automated quality checks at every stage of the pipeline
• Guide customers through DevOps integrations, connecting Copado pipelin

[…]
do Metadata Pipelines and/or Copado Source Format Pipelines

• Strong proficiency in Salesforce metadata management, including SFDX source format, Salesforce CLI operations, and metadata API concepts
• Hands-on experience with Copado Agentia operations: commit, promote, deploy, validation deployments, quick deployments, and deployment task configuration (Apex scripts and manual tasks)
• Solid understanding of Git version control concepts, including branching strategies, merge conflict resolution, and repository management in the context of Salesforce delivery
• Experience working with Salesforce platform architecture and a deep understanding of Salesforce DevOps delivery cycles across sandbox, scratch org, and production environments
• Familiarity with CI/CD integrations, including Git providers (GitHub, GitLab, Bitbucket), ALM tools (Jira, Azure DevOps), and pipeline automation via APIs and webhooks
• Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical stakeholders
• Strong customer-facing communication skills, with experience managing enterprise or strategic accounts
• Ability to work cross-functionally and thrive in a fast-paced, globally distributed team environment

Benefits
Copado offers a comprehensive benefits package, which includes:

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) Plan
• Paid Time Off
• Wellness Perks

Copado is Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.

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