Senior Service Manager-Cortland Stonebriar

The posting, as Cortland wrote it

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Senior Service Manager, you provide senior ‑ level leadership over the maintenance operations of a multimillion ‑ dollar multifamily community. You oversee the physical condition of the property, lead and develop the maintenance team, support operational goals, and partner closely with the Community Manager to enhance resident satisfaction, support renewals, and maintain asset performance. This role requires strong technical expertise, exceptional leadership skills, and a commitment to safety, operational excellence, and resident service.

Maintenance Operations & Technical Oversight

• Oversee, schedule, and assign all routine and preventative maintenance activities.
• Inspect the work of Service Technicians and provide hands on on repair support for complex issues involving electrical, plumbing, HVAC, appliances, gas fixtures, flooring, railings, and other building systems.
• Monitor the physical condition of the community, identify areas of concern, and ensure prompt correction of unsafe or deteriorating conditions.
• Maintain accurate preventive maintenance records, service request logs, and documentation for all vacant units.

Team Leadership & Training

• Lead the team in daily workflow, task prioritization, and adherence to company protocols and safety standards.
• Hire, onboard, coach, and evaluate maintenance team members; administer performance plans or disciplinary actions as needed.
• Manage the on-call rotation and provide support during emergency situations.
• Ensure all work practices comply with company policies and federal/state regulations such as ADA, Fair Housing, OSHA, Lead-Based Paint, HAZCOM, EPA, and related requirements.

Safety, Compliance & Workflow Management

• Maintain up to date safety documentation including MSDS, HAZCOM records, pool logs, refrigerant logs, and OSHA required materials.
• Oversee the system for tracking and completing resident service requests—striving timely, high-quality resolution.
• Ensure the team remains proactive in identifying hazards, reporting risks, and maintaining a safe environment throughout the community.
• Support the preparation of maps and reference materials identifying utility cutoffs, clean-outs, meters, and critical infrastructure locations.

Budget, Inventory & Vendor Coordination

• Manage maintenance spending and ensure expenditure aligns with approved budgets.
• Maintain adequate inventory of tools, mate

[…]
troller by someone who referred you for potential employment. Controller’s data protection officer is Greg Shultz, who can be contacted at Greg.Shultz@cortland.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at careers@cortland.com

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.