Service Manager-Cortland Hickory Hollow

The posting, as Cortland wrote it

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Service Manager, you are responsible for leading the maintenance team and ensuring the physical integrity, safety, and overall functionality of a multimillion‑dollar multifamily community. You oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high‑quality service that supports resident satisfaction and asset preservation. This role combines strong technical expertise with leadership, organization, and exceptional customer service.

Maintenance Leadership & Technical Expertise

• Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
• Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.
• Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.
• Serve as the primary point of contact for creating a safe, reliable, and worry‑free living environment.

Team Management & Performance Oversight

• Support a team of maintenance technicians, ensuring timely, high‑quality completion of routine maintenance and repairs.
• Provide training, guidance, and mentorship, encouraging adherence to safety protocols and company standards.
• Assign and prioritize daily tasks, inspect completed work, and step into complete hands‑on repairs when necessary.
• Promote a strong safety culture with continuous attention to hazards, preventative actions, and compliance.
• Help manage the on-call rotation and provide support during emergency situations.

Organization, Budget & Vendor Coordination

• Oversee service request management, preventive maintenance schedules, and maintenance records.
• Track, manage, and allocate the maintenance budget, ensuring efficient use of resources.
• Maintain supply and parts inventory to support timely completion of work orders.
• Coordinate with outside vendors, ensuring timely, quality service and adherence to scope and budget.

The Team Leader

• Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairs
• Share your wisdom and insights with the team, prioritize their tasks, make sure they follow protocol, and motivate them to go above and beyond the call of duty
• Oversee and inspect your team’s work, and sometimes perform the tasks yourself
• Make

[…]
troller by someone who referred you for potential employment. Controller’s data protection officer is Greg Shultz, who can be contacted at Greg.Shultz@cortland.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under [either the standard contractual clauses or the Privacy Shield]. You can obtain a copy of the standard contractual clauses by contacting us at careers@cortland.com

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.