Resident Associate

The posting, as Corvias Corporate Services, LLC wrote it

At Corvias, you’ll join a team wholeheartedly invested in their work. In return, we offer support intended to strengthen your professional, financial, emotional, and physical wellbeing. Your wellbeing is not just a priority, it’s at the heart of the Corvias employment experience.

Who We Are

At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.

How You’ll Contribute to the Team

The Resident Associate serves the dual purpose of performing account management services as the primary point of contact for all resident transactions arising from current lease agreements, and generating revenue from fee enforcement, lease enhancements, and renewals. This role is accountable for achieving resident satisfaction and retention targets.

Primary Responsibilities Include

• Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
• Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.
• Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement.
• Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.
• Ensure residents receive timely information about community events, programs, and initiatives.
• Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process.
• Project a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed.
• Perform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports.
• And other duties as assigned.

Role Specific Requirements Include

• 2+ years of relevant work experience in property management, hospitality or customer service.
• Demonstrated ability to retain customer base by securing account or lease renewal, including proven success cross-selling or upselling.
• Proven success ensuring customer compliance with account or lease terms; strongly prefer experience with collections, evictions, or fee assessments.
• Demonstrated ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer.
• Demonstrated ability

[…]
ime in planning, discovery, and reflection to drive better decisions and more efficient implementations.

• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

Equal Opportunity Employer/Veterans/Disabled

Corvias Corporate Services, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws

Learn more about Corvias’ External Recruiting Policy .

Thank you for your interest.