Manager, Platform Services

The posting, as CreatorIQ wrote it

MANAGER, PLATFORM SERVICES

Location: Chicago, IL (preferred) or U.S. East Coast

Reports To: Director, Platform Services

CreatorIQ's Platform Services team helps the world's largest brands get full value from the CreatorIQ platform. The team runs platform governance, data integrity, account and workspace configuration, bulk data operations, and hands-on operational support for enterprise customers, and partners closely with our Strategic Intelligence and Influencer Marketing Services teams so the data behind every creator program is clean, well structured, and ready to report on.

CreatorIQ is looking for a Manager, Platform Services to lead and grow this team. You'll manage a team of Platform Operations specialists across the U.S. and Europe, serve as the senior U.S.-based point of contact for enterprise customers on platform onboarding, working sessions, and escalations, and own the quality and consistency of everything the team delivers.

You'll also own the bridge between Services and Product. Working directly with our Product team, you'll turn what Platform Services learns on the ground into clear, prioritized product feedback, help the team and our customers get ready for new platform capabilities, and turn repeat customer needs into standardized, sellable service packages.

The ideal candidate pairs deep, hands-on expertise with enterprise SaaS platforms, ideally in creator/influencer marketing or adjacent marketing technology, with proven people leadership and a track record of partnering closely with Product teams. Experience scoping professional services engagements is a strong plus.

Key Responsibilities

• People Leadership: Directly manage, coach, and develop a team of Platform Operations specialists across the U.S. and EMEA. Set clear goals, run regular 1:1s and performance conversations, and build development paths aligned to the Platform Services career ladder.
• Enterprise Customer Ownership: Serve as the senior U.S.-based point of contact for Platform Services customers, leading kickoffs, working sessions, and escalations, and building trusted relationships with brand-side platform owners and their teams.
• Delivery Quality: Own the quality, consistency, and timeliness of everything the team delivers, including platform governance, account and workspace configuration, bulk list imports and exports, data clean-up, and data integrity work. Review work before it reaches customers.
• Escalation Management: Act as the first escalation point for Platform Services issues, resolving customer concerns quickly and partnering with Customer Success, Support, and Product when an issue extends beyond Services.
• Services-to-Product Feedback Loop: Own the bridge between Services and Product. Work directly with our Product team to turn recurring platform friction, workarounds, and customer requests into structured, prioritized feedback, and keep a clear record of what was shared and how it was addressed.
• Product Par

[…]
300 of the world's leading brands and agencies, including Beiersdorf, Delta Air Lines, Dentsu, Google, Nestlé, and Wella. Powered by the Creator Graph®, CreatorIQ's proprietary AI and intelligence foundation grounded in over 11 years of data, it’s built for teams, agents, and the entire enterprise tech stack. With headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw, CreatorIQ’s global team moves quickly and deliberately because we're setting the pace for an industry that's still being defined.

Learn more at www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, different perspectives make our work better. The people we hire come from different backgrounds and think in different ways — and that's exactly what helps us connect with each other, and with the customers and creators we serve.We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, and being a good human, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice https://creatoriq.notion.site/Global-Candidate-Privacy-Notice-1f29bdd3fbd98069a1e2eb6acefb3acf.