Senior Manager, Customer Success

The posting, as CreatorIQ wrote it

SENIOR MANAGER, CUSTOMER SUCCESS

As Senior Manager of Customer Success, you will play a key leadership role within CreatorIQ’s Enterprise Customer Success organization, leading and developing a team of Customer Success Partners responsible for some of our most complex and high-value customers.

You will be accountable for driving strong execution across your team and portfolio, including customer value realization, retention, renewal readiness, risk management, forecasting, and growth. You will also serve as an escalation point and strategic partner for selected Enterprise customers, working alongside senior CS leadership on our most complex global relationships.

This role requires a strong combination of people leadership, commercial acumen, Enterprise Customer Success experience, and meaningful knowledge of creator and influencer marketing. You will coach your team to move beyond reactive account management toward strategic, value-led customer partnerships, while building trusted relationships with senior marketing stakeholders and helping customers mature their creator marketing programs.

Working closely with Customer Success leadership, Sales, Product, Insights, Education, Implementation, and Support, you will translate our Enterprise CS strategy into consistent execution across the team — strengthening customer health, improving retention and growth outcomes, and raising the standard of strategic customer engagement.

In this role, you’ll get to

• Lead, coach, and develop a team of Customer Success Partners, owning performance management, career development, accountability, and succession planning.
• Drive retention, renewal readiness, forecasting, customer risk management, and expansion execution across your team and assigned Enterprise portfolio.
• Serve as an escalation point and strategic partner for complex Enterprise customers, partnering with senior CS leadership on our highest-value and most strategic SAG relationships.
• Coach CSPs to build stronger executive relationships, deliver value-based storytelling, and move customer conversations from operational support toward strategic advisory.
• Partner with customers to understand their creator marketing objectives, operating models, measurement approaches, and program maturity, helping connect CreatorIQ capabilities to meaningful business outcomes.
• Lead and support strategic business reviews, maturity assessments, account planning, and growth planning across key customer relationships.
• Maintain strong visibility into customer health and risk across the team, ensuring clear action plans, ownership, and escalation where required.
• Partner closely with Sales on renewal and expansion opportunities, ensuring commercial conversations are grounded in demonstrated customer value.
• Manage workload and account allocation across the team, balancing customer complexity, risk, capacity, and employee development.
• Consolidate customer and product feedback acros

[…]
300 of the world's leading brands and agencies, including Beiersdorf, Delta Air Lines, Dentsu, Google, Nestlé, and Wella. Powered by the Creator Graph®, CreatorIQ's proprietary AI and intelligence foundation grounded in over 11 years of data, it’s built for teams, agents, and the entire enterprise tech stack. With headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw, CreatorIQ’s global team moves quickly and deliberately because we're setting the pace for an industry that's still being defined.

Learn more at www.creatoriq.com http://www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, different perspectives make our work better. The people we hire come from different backgrounds and think in different ways — and that's exactly what helps us connect with each other, and with the customers and creators we serve.We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, and being a good human, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice https://creatoriq.notion.site/Global-Candidate-Privacy-Notice-1f29bdd3fbd98069a1e2eb6acefb3acf.