Payments Product Owner

The posting, as Credit Union of Colorado wrote it

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position

The Payment Services Product Owner is a senior individual contributor who owns the lifecycle, technical readiness, vendor governance, and measurable performance of assigned payment products. The role navigates both technical and non-technical environments, transforming product requirements into outstanding end-user experiences that achieve payment roadmap commitments. It leads through expertise, governance, facilitation, and mentorship rather than direct people management, and exercises decision authority within formally delegated product responsibilities; final legal, procurement, budget, contract, architecture, and risk acceptance authorities remain with the authorized functions.

Essential Duties and Responsibilities

Product Strategy and Roadmap Ownership

• Own the strategy and multiyear roadmap for assigned payment products, establishing objectives, target outcomes, capability sequencing, dependencies, and tradeoffs aligned to member and organizational priorities.
• Establish and maintain prioritized product backlogs using a transparent process that weighs member and employee feedback, market trends, risk, strategic fit, effort, and expected value.
• Develop business cases and investment recommendations addressing member value, costs, benefits, risks, and alternatives, and measure realized benefits after implementation.
• Evaluate emerging payment capabilities, including AI, automation, and personalization strategies, and recommend adoption decisions that enhance member interactions and operational efficiency.

Technical Product Ownership

• Own product requirements and technical readiness for assigned payment products, including front-end and back-end components, system dependencies, data flows, and controls.
• Lead product-side analysis of APIs, batch and real-time file transmissions, middleware, tokenization, digital channel integrations, core system dependencies, and other emerging technologies.
• Define and validate requirements, control expectations, acceptance criteria, and test scenarios using recognized software testing standards, practices, methods, and tools.
• Govern release readiness for each payment product release, including change impact, test evidence, procedures, training, support readiness, and stabilization; decide or recommend go/no-go within delegated authority.
• Lead product-side incident analysis, root cause evaluation, business impact assessment, and corrective action tracking.

Vendor Relationship and Third-Party Governance

• Own assigned vendor relationships from due diligence and selection through implementation, performance governance, escalation, renewal recommendation, transition, and

[…]
echnical procedures, and governmental regulations in partnership with authorized experts.

• Excellent analytical, written, verbal, documentation, facilitation, executive presentation, and teamwork skills, with demonstrated ability to drive innovation.

DIRECT REPORTS

N/A

PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to remain stationary for long periods and is occasionally required to lift/move or transport up to 10 pounds. Employee will need to occasionally move about inside an office to access files, mail, office machinery, etc. and constantly operates a computer and other office equipment, such as a phone, copier/printer, etc. Will need to position self to maintain computers, including under desks and in the server closet. Employee will frequently communicate with members and co-workers and must be able to exchange accurate information in these situations. Employee will travel to visit CU location as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core Competencies

Every position at Credit Union of Colorado is grounded in our organizational Core Values and Core Competencies. These skills and behaviors guide how we work, collaborate, and deliver results. Click here to view our Core Values and Core Competencies on Atlas.

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.