Senior Customer Success Manager

The posting, as Culture Amp wrote it

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com .

Join us in creating a better world of work.

Culture Amp is looking for an exceptional Senior Customer Success Manager to join our Enterprise Customer Success team. You’ll work alongside Account Managers, Renewals Managers, and Account Executives in what we call a pod, a small cross-functional team that shares ownership of the customer from first sale through to renewal.

You’ll own the adopt motion and share ownership of retention and growth with the colleagues around your customers. You’ll be at the forefront of Culture Amp’s work with our enterprise customers (1,000+ users), helping organisations that want to make a material impact on their culture get lasting value from Culture Amp, with a team that wins or loses together.

You’ll bring a consultative, insight-led approach to a large book of enterprise customers. You’ll partner closely with People Scientists and your Account Managers and Renewals Managers to turn what a customer says they want into outcomes they can see. If you’re deeply curious, commercially confident, and energised by helping customers get real results, this role was built for you.

You will

• Own retention and growth for a book of enterprise customers, treating GRR and NRR as yours and sharing accountability for your team’s results.
• Use data, health signals, and dashboards to decide where your time makes the greatest impact across a large book, and set clear, realistic expectations with customers about what they will and won’t get.
• Lead strategic business reviews with senior stakeholders well ahead of renewal, translating platform data into business value and a clear ROI story.
• Go past the stated request to the business problem underneath, and plan proactive adoption around what will actually move the needle for each customer.
• Spot risk early from behavioural and data signals such as a sponsor change or a usage dip, raise it openly, and lead a coll

[…]
OTE Salary (US)
$131,000 — $150,000 USD

Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

• Equity through our Employee Share Option Program, so you can share in our long-term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.

Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.

Accommodations & Data Privacy

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact privacy@cultureamp.com .