COO/VP Operations, Member Firm

The posting, as Current wrote it

ABOUT THE COMPANY

At Current, everything starts with people. We partner with leading accounting firms across the United States, bringing them together through a shared platform that supports their growth while preserving the local identities and client relationships that make each firm unique. Our partner firms combine the close connections of a local team with the resources of a national community, giving professionals access to broader career opportunities, learning, collaboration, and innovative technology. Whether you join Current or one of our partner firms, you’ll be part of a connected team investing in your development and shaping the future of accounting.

ABOUT THE ROLE

The Chief Operating Officer (COO) is a key executive leader responsible for building the “firm of the future” — combining best-in-class professional services operations with process engineering, data/AI enablement, and modern technology to deliver a step-change in client experience, margin, and scalability.

This is a hands-on operator who can

• Translate strategy into operating cadence, measurable outcomes, and sustained execution
• Engineer and standardize end-to-end workflows across service lines
• Lead technology-enabled transformation (AI, automation, workflow, data, client-facing platforms)
• Influence partners and senior stakeholders through change while strengthening culture and client trust

KEY RESPONSIBILITIES

OPERATING MODEL & PERFORMANCE LEADERSHIP

• Own firmwide operations across offices and functions; ensure consistent execution and a high-accountability culture.
• Establish an operating cadence: weekly metrics reviews, monthly business reviews, quarterly planning, and clear ownership of initiatives.
• Define and manage KPIs that matter (capacity utilization, cycle time, SLA adherence, quality/rework, realization, NPS/CSAT, talent retention).
• Identify constraints to growth and remove bottlenecks through systems, process, and org design.

TRANSFORMATION, PROCESS ENGINEERING & CONTINUOUS IMPROVEMENT

• Map and redesign end-to-end workflows (onboarding → delivery → review → billing → renewal) with a focus on speed, quality, and scalability.
• Build a lean/process-improvement capability inside the firm (standards, playbooks, training, continuous improvement loops).
• Standardize SOPs, templates, and controls to ensure quality and compliance while enabling delegation/offshoring where appropriate.

TECHNOLOGY & AI ENABLEMENT

• Partner with leadership to define a practical tech roadmap (workflow tools, practice management, document management, data platforms, client portals, AI copilots/agents).
• Lead change management for technology adoption: pilot, measure, refine, and scale.
• Establish governance for AI use (risk, privacy, compliance, review controls) in collaboration with Risk/Compliance and IT.
• Drive automation of routine work and elevate the team to higher-value advisory activities.

STAKEHOLDER LEADERSHIP &
[…]
tems

• Comfortable in ambiguity; can structure problems and drive execution
• Collaborative, low-ego leader who raises the bar while bringing people along
• Curious and pragmatic about AI and technology — focused on adoption and outcomes, not hype

WHAT SUCCESS LOOKS LIKE (12–24 MONTHS)

• Core delivery workflows are documented, measured, continuously improved, and scalable across offices
• The firm operates with clear operating metrics and predictable throughput (capacity, cycle time, quality)
• AI/automation is embedded into daily work in a controlled, compliant way — improving quality and freeing capacity
• Client experience is measurably stronger (responsiveness, proactive insights, consistency)
• A repeatable operating model is established and ready to export to other firms

COMPENSATION & BENEFITS

The total rewards package at Current includes base salary and benefits.

Our salary ranges are competitive within the accounting industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

We provide a robust benefits package, including

• Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental)
• Company-Paid Life and Long-Term & Short-Term Disability Insurance
• Ancillary Benefits such as supplemental life insurance, critical illness, and accident insurance
• Classic Safe Harbor 401(k) Plan with employer contributions
• Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning

EQUAL OPPORTUNITY

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other applicable legally protected characteristic.