IT & Business Systems Manager

The posting, as DataGrail wrote it

The Opportunity

Data privacy has become one of the most strategic challenges facing modern enterprises, sitting at the intersection of AI governance, data operations, and customer trust. As companies adopt AI at scale, they need new ways to automate privacy and manage risk without slowing innovation. DataGrail has launched the first agentic privacy platform, and we're entering a pivotal phase of growth as we scale toward the next stage of the business.

As an IT & Business Systems Manager, you'll independently own IT and Business Systems for DataGrail, including endpoints, applications, and day-to-day operations for our team — operating with significant autonomy and shaping how the function runs, Reporting to the VP of Engineering, you'll be the face of technology for DataGrail's employees, the first call when something breaks, and the person building the automated, self-service systems that let the company scale without scaling manual support. You'll partner closely with Security to build the controls DataGrail needs for ISO compliance, with real ownership over how this function evolves — and you'll extend the security engineering function's execution capacity, partnering hands-on across day-to-day security workstreams rather than simply implementing controls handed down from Security.

This is a chance to take a function in transition and build it into something modern: moving IT from reactive support to an automated, self-service operation, partnering directly with Security on ISO compliance, and growing the scope of the role as DataGrail scales.

What You'll Do

• Own IT and business systems operations for DataGrail's remote workforce, including endpoint management, identity, and the SaaS application footprint — provisioning and deprovisioning employee access across every tool, with an accurate inventory of renewals reviewed monthly.
• Deliver hands-on technical support across the company, resolving issues at the desktop level and setting the standard for fast, first-call resolution.
• Run onboarding and offboarding for the device and account lifecycle, delivering a smooth new-hire IT experience and a clean exit when people leave.
• Partner with Security to build and maintain the access controls, endpoint policies, and audit trails required for ISO compliance.
• Partner hands-on with DataGrail's security engineer, executing across day-to-day security workstreams such as tooling rollouts, and access reviews.
• Build automation and self-service tooling that reduces manual ticket volume while preserving strong controls and visibility.
• Administer DataGrail's Apple-based fleet end to end, from MDM policy to OS upgrades to hardware lifecycle.
• Manage vendor relationships and DataGrail's SaaS vendor management process — onboarding and offboarding vendors and maintaining accurate records ensuring technology spend goes toward the right long-term solutions.
• Partner proactively across functions — surfacing IT needs, aligning on prio

[…]

• Have positioned DataGrail for ISO audit readiness, with self-service systems in place that reduce manual ticket handling while strengthening the company's control and audit posture.

Please note that the base compensation range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state.

All full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.

Compensation Range
$130,000 — $175,000 USD

About Us

DataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.

Powered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can't. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.

DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.