Training Specialist

The posting, as Datavant wrote it

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We’re Looking For

The Training Specialist owns the training that prepares our customer service associates and leaders to succeed. In this role, you will identify where teams need to build skills, decide what training will close those gaps, design and deliver that training, and determine when associates are ready to support customers on their own.

You will work closely with Customer Service leaders, Quality, Process Improvement, Workforce Management, Product, and other partners to keep training current as products and processes change. You will also measure whether training is working by tracking its impact on readiness, quality, productivity, and customer experience. This role calls for strong facilitation skills, sound independent judgment, reliable follow-through, and the ability to make complicated information easy to understand.

What You Will Do

Training Needs Analysis and Program Planning

• Analyze quality results, customer feedback, performance data, process changes, and leader input to identify skill and knowledge gaps across customer service teams.
• Decide which training solutions are needed to close identified gaps, such as new courses, refreshers, job aids, or targeted coaching, and recommend priorities to Customer Service leadership.
• Advise leaders and cross-functional partners on training strategy and timing for product releases, system changes, and process updates.
• Set learning objectives and success measures for each training program.

Curriculum Design and Development

• Design new hire and ongoing training programs, including deciding on content, sequence, delivery method (classroom, virtual, or blended), practice activities, and assessment approach.
• Turn operating procedures, system changes, and business requirements into clear learning objectives and practical, hands-on training activities.
• Create and maintain facilitator guides, learner materials, job aids, practice exercises, and assessments that meet company standards.
• Partner with subject matter experts and process owners to confirm content accuracy before release and decide when materials should be revised or retired.

Facilitation and Coaching

• Lead instructor-led and virtual new hire training for customer service associates on products, systems, policies, and customer

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basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

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