Director, Strategy & Operations (DashOS)

The posting, as DoorDash wrote it

About the Team

DoorDash’s DashOS business helps merchants grow and operate their businesses through technology that connects their own customer channels with the broader DoorDash ecosystem. Within DashOS, our business brings together hardware, software, payments, and ordering integrations to improve restaurant operations and merchant outcomes.

Our Strategy & Operations team turns merchant needs and business opportunities into product and go-to-market priorities, then builds the operating capabilities needed to deliver them. We work across Product, Engineering, Sales, Marketing, Finance, and Revenue Operations to build and scale this business.

About the Role

We are looking for a Director of Strategy & Operations to set the strategic direction and lead business operations within DashOS. You will translate a long-term vision into financial plans, product and go-to-market priorities, and an operating model that supports growth, merchant retention, and healthy unit economics.

You will lead the Strategy & Operations team, with direct ownership of product operations, and partner closely with leaders across go-to-market, launch and implementation, support, and account management. You will help design the operating model across these functions and stay closely involved in the merchant experience as the business scales. As a leader of managers and operators, you will build the team and systems needed to grow, align cross-functional leaders around shared outcomes, and navigate decisions involving merchant needs, growth, profitability, and partner dependencies. This role requires an entrepreneurial leader who can identify new opportunities, make thoughtful decisions amid uncertainty, and stay close to the operational details that drive results.

You’re excited about this opportunity because you will…

• Set the strategy and own business performance. Define the long-term direction, target merchant segments, and differentiation for our DashOS business. Lead annual and quarterly planning, developing financial forecasts and resourcing plans in partnership with Finance to align business needs with broader budget parameters and targets. Translate those plans into priorities that drive growth, retention, and healthy unit economics.
• Shape the product and growth roadmap. Partner with Product and Engineering to translate merchant needs, market insights, and operational data into priorities across hardware, software, payments, and integrations. Identify and validate new use cases, product opportunities, and commercial approaches, including expansion into full-service restaurants.
• Lead go-to-market strategy. Partner with Sales, Marketing, and Revenue Operations on positioning, merchant targeting, sales effectiveness, pricing, deal governance, and incentives that accelerate adoption and support sustainable growth.
• Design and scale the operating model. Own product operations and partner with post-sales leaders to design the processes, handoffs, and syst

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success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .