Sr. Associate, Marketing Product Operations

The posting, as DoorDash wrote it

About the Role

Team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As a Sr. Associate, you'll become an expert in the tools our CRM operators use to build campaigns, then use that expertise to train operators, document how the tools work, and partner with Operators, Product, and Engineering to define requirements and influence the roadmap for existing and new tools.You'll make sure our CRM teams have everything they need for a frictionless process while building campaigns.

The role also requires program management skills to support migrations to new tools, which may involve capacity planning, forecasting, adoption measurement, and building processes from scratch. This role is for an experienced CRM operator who wants to shape the tools operators use.

What You'll Do

• Become an expert in our CRM tools and how operators use them to build campaigns
• Identify friction in our tooling and processes alongside CRM operators
• Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools
• Create and maintain documentation for CRM operators
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns
• Program-manage migrations to new tools, including capacity planning and forecasting
• Build processes from scratch where needed

What We're Looking For

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.)
• Experience creating documentation and training or enablement materials for internal teams
• Program management skills, including supporting migrations to new tools
• Ability to partner with Product and Engineering teams

Nice to Have

• Experience writing internal documentation, training materials, or adoption playbooks
• Experience with capacity planning and forecasting
• Experience within a product or product marketing org; understands basic product GTM and interest in understanding a product roadmap.
• Experience working with DS/Analytics team
• Experience working across multiple brands/audiences (e.g., consumer, B2B, international).

We expect this position to be filled by 12/30/2026
Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to a
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success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .