Technical Account Manager - Grocery & Retail Services

The posting, as DoorDash wrote it

About the team

The Grocery & Retail Services team is DoorDash’s hyper-growth business dedicated to revolutionizing our Merchant partners’ digital experiences. We do that by helping them build custom apps and websites that offer best in class performance.

Put simply, we are building an enterprise SaaS business from the ground up, and looking for top technical talent to help us drive exponential growth and scale this bet.

About the role

We are hiring a Technical Account Manager [TAM] to join our New Verticals team to play a critical role in driving growth across our various products and services. You will be the first TAM hired onto this team - which means, you will have a big hand in building the playbook, determining success and setting the ground work for us to scale.

Your key priority will be utilizing your growth sense and technical expertise (commerce experience strongly preferred) to guide merchants on how DoorDash enterprise SaaS products can fit into their business, team and tech infrastructure. You’ll do this by becoming an expert in both our product suite as well as enterprise grocery/retail tech stacks, processes, and common pain points. You will help merchants understand how their key infrastructure can connect to our home-grown offerings. You will play a mix of a role as both a consultant and key contributor to the sales process. Your main cross-functional stakeholders will span external Merchants and internal teams like product, engineering, sales and strategy & operations. You will report to a Senior Director within New Verticals and be an individual contributor.

Join to help us

• Scale a business that is a pivotal strategic bet for the company - today we feel like a ‘start up’ with the backing / support of a mature company
• Help merchants customize and optimize their first-party digital shopping experience
• Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy
• Leverage a data-driven approach to guide optimizing both your time and merchant resources

You’re excited about this opportunity because you will…

• Leverage your technical expertise , ideally in e-commerce, to consult & win new business, while also investing in growing the businesses we partner with today
• Build trust and collaborate with merchants and help guide them through complex decisions to re-envision their tech stack to drive greater same store sales growth through their own channels
• Strategize, build & own short & long term outcomes that support and scale our Retail & Grocery Services business. You will partner on building our technical infrastructure by creating roadmaps, identifying growth vectors and scaling the products you build.
• Operate at the lowest level of detail to ensure successful execution . You’ll understand the products inside and out and be able to anticipate and address potential challenges as we scale.

We’re excited about you because…

• You have 6-10+ years of pro

[…]
success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy https://help.doordash.com/en-us/legal/article/ax-privacy-notice and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at https://trust.warden-ai.com/metaview/application-review .