Knowledge Strategy, Senior Associate | Housing

The posting, as EliseAI wrote it

About EliseAI

At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
• Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million https://eliseai.com/blog/intelligence-is-getting-cheaper-life-should-too funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.

About The Role

EliseAI ships fast, and our knowledge systems need to keep up. We’ve built pipelines that turn support tickets into knowledge and product releases into documentation, along with an AI-powered knowledge surface used daily by Support and Solutions Engineering. Now, we need someone to own the strategy behind these systems and make them more useful as the company grows.

You’ll own our customer-facing help center, internal knowledge experience, and the processes that keep both accurate and current. This role combines strong writing, systems thinking, AI tools, and cross-functional influence. You’ll work across Product, Engineering, Solutions, Support, and Implementation to turn what the organization knows into information people can easily find and use.

This role sits on the Product Excellence team and reports to the Head of Product Excellence.

Key Responsibilities

• Develop and own the strategy and roadmap for EliseAI’s external and internal knowledge experiences
• Own the coverage, structure, freshness, accuracy, and findability of our customer-facing help center
• Improve the internal knowledge hub and AI answer surface used by Support and Solutions Engineering
• Partner with technical teams to strengthen the workflows that turn support tickets, product releases, and lifecycle changes into reliable knowledge
• Define and track standards for knowledge quality, coverage, usage, and adoption
• Build repeatable processes that capture knowledge from Product Managers, engineers, Solutions Engineers, and Implementation leads while it is still fresh
• Use AI tools such as Cursor and Claude Code to design prompts, prototype workflows, and improve how knowledge is created and maintained
• Build trust across teams and make it easy for subject-matter experts to contribute without slowing them down

[…]
l, dental, and vision premiums covered at 100%

• Fully paid parental leave
• Commuter benefits
• 401(k) benefits
• Monthly fitness stipend
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
• Fun company social events through our Elise and the City program
• Unlimited vacation and paid holidays
• Relocation packages to make the move exciting, not painful

Job Compensation Range

The salary range for this role is $120,000–$160,000. EliseAI offers a competitive total rewards package that includes base salary, equity, and a comprehensive benefits and perks package. Exact compensation is determined based on several factors, including experience, skill level, location, and qualifications assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.

If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at interview.accommodations@meetelise.com.