Customer Support Specialist

The posting, as Emporia Energy wrote it

This role is located onsite in Littleton, CO.

About Emporia Energy

Emporia is a leading technology company revolutionizing home energy by providing affordable, integrated solutions that empower homeowners to optimize energy usage to reduce costs and carbon footprint. Emporia’s Home Energy Management Platform is a powerful software system that connects their Vue Home Energy Monitor, Level 2 EV Charger, Smart Plugs, Home Battery, and third-party thermostats and appliances. By automating energy use through real-time monitoring and scheduling, the platform optimizes consumption, reduces costs, and simplifies home energy management—all within one intuitive app. With over 400,000 U.S. homes running Emporia’s energy management and EV charging hardware, we are now launching a national Third-Party Owned (TPO) home battery Virtual Power Plant — placing industrial-rated home batteries in residential homes to deliver power redundancy, utility cost savings, and grid peak demand services. By reducing energy waste and saving customers money, we’re helping create a healthier planet and a brighter future. For more information, visit emporiaenergy.com.

Mission, Vision and Values

Emporia was founded in 2018 with a clear purpose to revolutionize home energy, generate tangible customer savings, and accelerate the transition to a lower carbon future. We are striving to become the world's leading home energy management platform and build the largest virtual power plant.

• Customers First : We deliver exceptional service with empathy and responsiveness, building lasting trust in every interaction.
• Own the Outcome : We think like owners, taking responsibility for results and holding ourselves and each other accountable.
• Win Together : We succeed together through honesty, humility and humanity.
• Grit Gets it Done : We work hard, stay passionate, and persevere through challenges.
• Better Every Day : We challenge the status quo, take smart risks and aim to improve 1% every day.

Role Overview and Responsibilities

We handle hundreds of daily support requests through various channels, including phone, in-app/web chat, email, web form submissions, and social media. These range from pre-sales questions about how our products work to live diagnostics and troubleshooting of devices. It is essential to have an understanding and empathetic voice when communicating with customers, especially those who require additional support due to a suboptimal experience with our product. Most communications relate to the specific behavior of our products, but some general questions about power/energy, residential electrical systems, and Internet of Things-related topics will also be submitted. As we continue to grow the company and expand our product portfolio, some of the additional customer discussion topics will include electric vehicles, home batteries, residential solar production, and more.

As the primary point of communication between the company and its customers,
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ompensation : $25.00 per hour starting pay.

🏥 Benefits

• 100% company-paid premiums for medical, dental and vision insurance for employees and dependents
• 401(k)
• Employee stock option program
• Paid holidays plus unlimited PTO
• Discounts on Emporia products and partner offerings

📈 Career Growth : Be part of a fast-growing company at the forefront of home energy innovation.

A resume is required to be considered for this position.

New employees will be required to successfully complete a background check.

Note: Applicants must have authorization to work with the U.S. without sponsorship. Sponsorship for this position is not available.

Any communication to applicants relating to the Emporia Energy hiring process will only come from email addresses with the domains emporiaenergy.com or no-reply@us.greenhouse-mail.io . If in the course of the application or hiring process with Emporia Energy you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact cybersecurity@emporiaenergy.com .

Emporia Energy is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, ancestry, national origin, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other characteristic protected by applicable federal, state or local laws. We will make reasonable accommodations for any qualified applicant with a disability, provided that the individual is otherwise qualified to safely perform the essential functions of the job with or without accommodation and that the accommodation would not impose an undue hardship on the operation of our business. Please let us know if you believe you require reasonable accommodation, or if you would like assistance to complete an application or to participate in an interview at the company.