Inside Sales Representative

The posting, as Empower Brands wrote it

Job Title: Inside Sales Representative

Reports to: Regional Director

Department: Sales

Role: Non-exempt

Experience: 2+ years

About us

Founded in 1991, JAN-PRO is one of the world's leading commercial cleaning franchise organizations. Through a network of more than 125 Regional Developers and over 10,000 independently owned Certified Business Owners, JAN-PRO delivers industry-leading commercial cleaning and disinfecting services to businesses across North America and internationally. JAN-PRO is committed to helping entrepreneurs achieve business ownership while providing customers with exceptional service, innovative cleaning solutions, and industry-leading support. As part of the Empower Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses.

Position Overview

The Inside Sales Representative is responsible for generating new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. This results-driven position plays a critical role in building the sales pipeline by identifying prospective customers, engaging decision-makers , and securing qualified appointments for Outside Sales Representatives.

Working closely with the regional sales team, the Inside Sales Representative communicates JAN-PRO's value proposition, maintains accurate prospect information, and consistently meets established activity and appointment-setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and a commitment to continuous improvement.

Core Responsibilities

Outbound Prospecting & Lead Generation

• Conduct high-volume outbound prospecting, targeting approximately 125–150 quality calls daily to generate new commercial cleaning opportunities.
• Research prospective businesses, identify key decision-makers , and develop targeted outreach strategies within assigned markets.
• Communicate JAN-PRO's commercial cleaning services and value proposition to prospective customers.
• Navigate gatekeepers, address objections, and identify customer needs through effective questioning and active listening.
• Maintain consistent follow-up with prospective customers to develop qualified sales opportunities.

Lead Qualification & Appointment Setting

• Qualify prospective customers based on business needs, service requirements, decision-making authority, and sales readiness.
• Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives.
• Coordinate with Outside Sales Representatives to ensure accurate prospect information and effective appointment handoffs.
• Monitor appointment attendance, quality, and conversion results to improve lea

[…]
on-handling skills.

• Competitive, self-motivated, and results-oriented approach with the resilience to maintain consistent performance in a high-rejection sales environment.
• Strong organizational and time-management skills with the ability to manage high-volume outreach and follow-up activities.
• Coachable and adaptable, with a willingness to incorporate feedback and continuously improve performance.
• Strong relationship-building skills with the ability to work collaboratively with Outside Sales Representatives and regional leadership.
• Proficiency with CRM systems, Microsoft Office, and sales tracking tools.

Required Experience & Qualifications

• Minimum of 2 years of B2B outbound phone sales, prospecting, or appointment-setting experience.
• Demonstrated success in high-volume outbound calling and generating qualified sales appointments.
• Experience engaging business decision-makers , overcoming objections, and qualifying sales opportunities.
• Experience using CRM systems to document sales activities, manage follow-ups, and track performance.
• Ability to consistently meet established sales activity, appointment-setting, and performance expectations.
• Ability to work full-time from the assigned regional office.

Preferred Qualifications

• Experience selling or generating leads within commercial cleaning, janitorial services, facility management, or related B2B service industries.
• Experience supporting an outside sales team through lead qualification and appointment setting.
• Familiarity with commercial cleaning customer needs, service requirements, and buying decisions.
• Experience working in a quota-driven sales environment with commission or performance-based incentives.

Empower Brands seeks to empower all individuals and value s diversity. All aspects of employment are based on qualifications, needs of the business and merit.

2426 Old Brick Road , Suite 100 , Glen Allen , V A 23060 • Phone: 800-817-9791 • empower franchising.com