Operations Manager

The posting, as Empower Brands wrote it

Reports To: President / Business Leader

Position Summary

Appell Striping of Georgia is seeking an Operations Manager to lead the day-to-day execution of our commercial pavement maintenance operation.

This role owns the business from sold job to completed job .

The Operations Manager is responsible for scheduling, field crews, equipment, materials, subcontractors, job quality, safety, job profitability, and customer communication throughout the production process. The expectation is simple: complete quality work safely, on time, and at or above the margin we sold it for.

This is a hands-on leadership role. The right person will spend significant time in the field, develop strong crews, solve problems quickly, and create the operating discipline necessary to scale the business.

Core Responsibilities

Production & Scheduling

• Own the production calendar and scheduling of all sold work.
• Coordinate labor, equipment, materials, subcontractors, and customer access requirements before each job.
• Ensure crews have clear job scopes, site plans, materials, and expectations before arriving on site.
• Adjust schedules quickly when weather, customer issues, staffing, or other conditions change.
• Maintain visibility into upcoming production capacity and communicate constraints before they become problems.

Field Leadership

• Lead, coach, and hold field technicians accountable for performance.
• Conduct regular jobsite visits and provide hands-on leadership when needed.
• Establish clear expectations for professionalism, productivity, workmanship, and customer interaction.
• Develop crew leaders capable of independently managing jobs in the field.
• Participate in recruiting, onboarding, training, performance management, and personnel decisions.

Quality Control

• Ensure every project meets Appell standards and the customer's agreed scope of work.
• Inspect jobs throughout production and before final completion when appropriate.
• Reduce callbacks, rework, missed scope, and customer complaints.
• Own operational resolution of customer issues and escalate significant concerns quickly.
• Ensure job photos, documentation, and closeout requirements are completed.

Job Profitability

• Understand the estimated labor, materials, equipment, and subcontractor assumptions for every project.
• Manage each job to protect or improve estimated gross margin.
• Identify scope changes and additional work before completing work outside the original proposal.
• Track labor hours, material usage, subcontractor expenses, and operational variances.
• Review completed jobs to identify why projects performed above or below expectations.
• Partner with sales to improve estimating based on actual field results.

Safety

• Own the safety culture for Appell's field operation.
• Ensure employees follow company safety procedures, OSHA requirements, traffic-control practices, PPE requirements, and equ

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mpowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com .

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.