Senior Facilities Services Coordinator

The posting, as Empower Brands wrote it

Job Title: Senior Facilities Services Coordinator

Reports to: Vice President of Business Development

Department: Facilities Services

Role: Non-exempt

Experience: 2-5 years

Position Overview

The Senior Facilities Services Coordinator supports the day-to-day execution of Facilities Services work orders from initial customer request through service completion, billing, and payment. This role serves as a central point of coordination between customers, JAN-PRO regional offices, third-party service providers, and internal teams to ensure work orders are scheduled, completed, documented, and billed accurately and timely. The Senior Facilities Services Coordinator uses Corrigo CMMS to create, assign, track, document, and close work orders while providing responsive customer service and maintaining accurate operational and financial records. This role is well suited for someone who is highly organized, detail-oriented, customer-focused, and comfortable managing a high volume of transactions and competing priorities.

Core Responsibilities

Work Order Coordination & Scheduling

• Receive and review customer Facilities Services requests and create accurate work orders in Corrigo.
• Verify service location, scope of work, customer requirements, priority, and applicable Not-to-Exceed (NTE) limits.
• Assign and dispatch work orders to appropriate service providers.
• Coordinate service appointments based on customer requirements and provider availability.
• Monitor open work orders and follow up on scheduling, arrival times, service status, delays, and completion.
• Escalate missed appointments, service issues, and other exceptions as appropriate.
• Maintain accurate work-order status, notes, and supporting documentation in Corrigo.
• Obtain required completion documentation, including photos, invoices, service reports, and customer approvals.
• Ensure completed work orders are properly documented and closed.

Vendor & Service Provider Coordination

• Serve as a day-to-day point of contact for assigned service providers.
• Communicate scopes of work, schedules, customer expectations, and service requirements.
• Confirm acceptance of work orders and scheduled service dates.
• Obtain vendor quotes when required and coordinate necessary approvals before service.
• Track vendor responsiveness, completion times, and required documentation.
• Identify recurring service or performance issues and escalate concerns to Facilities Services leadership.
• Assist with identifying service coverage gaps and coordinating available resources.

Customer Service & Communication

• Serve as a point of contact for customers regarding work-order status and service-related questions.
• Provide timely updates regarding scheduling, service progress, delays, and completion.
• Respond professionally and promptly to customer questions and concerns.
• Coordinate with customers, service providers, regional offices, and internal teams to resolv

[…]
er Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.