Vice President of Franchise Operations

The posting, as Empower Brands wrote it

Position Overview

The Vice President of Operations serves as the senior operational leader for the brand and is responsible for developing and executing the operational strategy that drives franchisee success, system growth, customer satisfaction, and financial performance.

Reporting directly to the Brand President, the Vice President is a member of the Brand Leadership Team and partners closely with Franchise Development, Marketing, Finance, Product, Technology, Human Resources, and Shared Services to develop and execute strategies that strengthen the franchise system and achieve the brand's strategic and financial objectives.

This role provides executive leadership to the Operations organization while building the people, processes, systems, and organizational capabilities necessary to support a growing franchise network. The Vice President establishes operational vision, drives organizational effectiveness, improves franchisee unit economics, and ensures operational excellence across the brand.

Core Responsibilities

Executive Leadership & Strategy

• Develop and execute the brand's operational strategy in alignment with overall business objectives.
• Serve as a strategic advisor to the Brand President and executive leadership team.
• Participate in annual strategic planning, budgeting, and long-range business planning.
• Translate company strategy into operational priorities, initiatives, and measurable outcomes.
• Identify emerging opportunities, risks, and industry trends that impact the franchise system.
• Champion innovation and continuous improvement throughout the organization.

Operational Leadership

• Provide executive leadership for all operational support functions across the franchise system.
• Establish operational standards, service models, and support strategies that enable franchisee success.
• Ensure consistency in operational execution across all markets.
• Drive operational scalability to support continued system growth.
• Oversee operational governance and accountability across the organization.

Franchise Performance & Business Growth

• Own franchise system operational performance and franchisee business health.
• Drive improvements in franchisee profitability, operational execution, customer satisfaction, and unit economics.
• Establish performance expectations and accountability measures for franchisees and Operations teams.
• Partner with Franchise Development to improve franchisee onboarding, ramp-up, and long-term success.
• Lead initiatives that improve franchisee engagement, retention, and overall system performance.

Financial Leadership

• Partner with the Brand President to achieve annual revenue, EBITDA, and operational performance objectives.
• Develop and manage the Operations budget.
• Analyze operational and financial metrics to identify trends and improvement opportunities.
• Allocate operational resources to maximize organizational effectiveness and return on investment.
• Ens

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pport, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit EmpowerFranchising.com .

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-Remote