Counseling Enablement Specialist

The posting, as Empowerly wrote it

About Empowerly
Empowerly (Empowerly.com) is an education technology company that personalizes college and career counseling, with a mission to empower students to become the most successful version of themselves.

We provide data-driven education technology, start-up and research internship programs, and personalized counseling led by former Admission Officers and experienced College Admissions Counselors. We are a rapidly growing, mission-driven, and venture-backed company. It takes a unified team committed to our core values (collaboration, data driven, and empowerment) to achieve this goal and a fast-moving team committed to serving the needs of our students and families.

Each student is holistically evaluated through our Empowerly Score™ — the only predictive technology that can also quantify subjective material. Each student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities, providing them with a 360-degree view of how to be competitive against other applicants.

We are a fully remote, global workforce focused on building world-class, college admissions advisory services and programs.

About the Role
This role combines high-level counseling expertise, learning management system (LMS) administration, content creation, and community coaching. You will lead counselor onboarding, manage and maintain our learning platform (Docebo), develop counseling curriculum, and provide ongoing coaching to help counselors increase student acquisition and satisfaction. You will serve as a critical bridge between counselors and internal teams—ensuring high engagement, seamless enablement, and long-term counselor success.
REQUIREMENTS AND RESPONSIBILITIES

Counseling Enablement & Content Development

• Lead and refine counselor onboarding programs to ensure seamless, efficient ramp-up for all new counselors.
• Manage the complete end-to-end migration of all onboarding and training materials to Docebo.
• Serve as the primary administrator for Docebo, handling daily platform maintenance, user management, and content organization.
• Write, edit, and maintain counseling curriculum, training modules, and student-facing counseling content.
• Update and manage shared counseling resources (Counselor newsletters, Year-at-a-Glance, Slack updates, etc.).

Counselor & Community Management

• Provide ongoing coaching, data and resources to help counselors effectively match with families and manage student caseloads efficiently.
• Facilitate monthly Community Meetings, Office Hours, and additional engagement opportunities for Empowerly College Counselors.
• Serve as a resource for the community when questions arise from counselors and families, delivering consistent, accurate information across all platforms (Slack, email, phone, video, webinars, etc.).
• Monitor and analyze counselor performance metrics to identify opportunities for continuous quality assurance and ongoing coaching.
• Update and manage counselor

[…]
ndent contractors to grow their rosters and elevate service quality.

• Excellent communicator with strong follow-through and high attention to detail.
• Skilled project manager capable of directing multi-phase initiatives and managing competing priorities.
• Savvy with Google Workspaces, Docebo, Hubspot, and other modern SaaS technologies.
• Be a highly adaptive, self-motivated professional.

LOCATION AND POSITION

• Remote Position
• PST / CST / MST Time Zone Preference
• Business Travel as Needed for Team Building, Conferences, etc.

SUCCESSFUL CHARACTERISTICS AT EMPOWERLY

• A Problem Solver : You have a problem solving mindset with a solution first approach
• Detail-Oriented : You’re able to dig into data and processes with a fine tooth comb to understand how to get things done in the best way possible
• A Lifelong Learner : You’re not afraid to admit what you don’t know and are willing to take on any task delegated to you. You are a fast learner, coachable, and work well with other team members
• An Owner: You’re not afraid to take on full responsibility for any project, big or small
• Proven Winner: You are a demonstrated top performer and overachiever. You are hungry and driven to succeed.
• Positive Self-Starter : You have an upbeat, persistent style, manage your time well, and can present your ideas in a clear professional manner. You are highly self motivated and maintain high levels of daily activity and follow up.
• Interpersonal Skills : Personable, empathetic, and enjoys helping counselors and team members succeed
• Entrepreneurial Spirit: You thrive in fast paced environments. Empowerly is a hyper growth company and a start up.
• Tech Savvy: Embraces SaaS Platforms, Hubspot, Google Workspaces (Slides, Sheets, Docs) etc; comfortable working in spreadsheets
• Confidence: You embrace opportunities, take risks, and challenge the status quo
• Good Judgment : You have the ability to solve problems and communicate well in ambiguous situations