IT Logistics Warehouse Operations Manager

The posting, as EOS wrote it

OUR COMPANY

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO

We are seeking an experienced and results-driven Warehouse Operations Manager to oversee daily IT logistics warehouse operations. This role is responsible for ensuring operational efficiency, meeting and exceeding established service level agreements (SLAs) and key performance indicators (KPIs), optimizing labor utilization, and driving a culture of continuous improvement.

The successful candidate will provide direct leadership, coaching, and development to Warehouse Leads, who are responsible for supervising the daily activities of warehouse associates. This position requires a strong operational presence, effective workforce planning, and a proactive approach to identifying opportunities for process optimization.

The ideal candidate will demonstrate a commitment to operational excellence, accountability, and employee development, with the ability to balance daily execution against long-term improvement objectives.

This is a primarily onsite position requiring a consistent leadership presence within the warehouse. Occasional travel to other locations within the NAMER region may be required to support business and operational needs.

KEY RESPONSIBILITIES

Operational Leadership & Execution

• Oversee daily warehouse operations, ensuring efficient and accurate execution of IT logistics processes, including inbound, inventory management, asset processing, outbound, and reverse logistics.
• Ensure operational activities consistently meet or exceed established SLAs, KPIs, quality standards, and customer expectations.
• Provide direct leadership and oversight to Warehouse Leads, ensuring clear accountability for operational performance, productivity, and team execution.
• Maintain a strong onsite leadership presence, proactively identifying operational challenges, addressing escalations, and supporting timely resolution.
• Establish and maintain operational priorities to ensure effective resource allocation, workflow management, and achievement of business objectives.
• Collaborate with cross-functional teams and stakeholders to ensure operational alignment, effective communication, and seamless service delivery.

Labor Planning & Workforce Management

• Develop, implement, and maintain comprehensive labor plans aligned with operational volumes, productivity expectations, and service requirements.
• Regularly evaluate staffing levels, workload distribution, and labor uti

[…]
ovements.

• Excellent organizational, communication, and interpersonal skills.
• Ability to manage competing priorities and make sound operational decisions in a fast-paced environment.
• Proficiency in Google Workspace (Google Sheets, Docs, Slides, and Drive), with experience utilizing operational reporting and performance management tools.
• Demonstrated commitment to accountability, employee engagement, and operational excellence.

PREFERRED QUALIFICATIONS

• Experience in IT asset management, IT logistics, technology warehousing, or related services.
• Familiarity with Lean Six Sigma, Value Stream Mapping, 5S, and other continuous improvement methodologies.
• Experience developing, implementing, and maintaining SOPs and standardized operational processes.
• Experience leading multiple operational workstreams or teams through a layered leadership structure.
• Knowledge of warehouse management systems, inventory tracking platforms, and asset lifecycle management.
• Experience working with EOS reporting frameworks or similar operational performance management systems.
• Demonstrated success implementing measurable process improvements and productivity enhancements.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-ONSITE #LI-VP1

Pay Range
$73,000 — $76,000 USD