Senior Software Engineer, Virtual Care Platform

The posting, as Fabrichealth wrote it

About Fabric Health
At Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.

We are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.

Learn more: About Us | News & Press | LinkedIn | Careers

About the Role
Step into a pivotal role as the Senior Software Engineer on our Virtual Care Platform, acting as the strategic anchor for our platform's real-world reliability and patient experience. In this high-trust position, you hold the keys to production health, swiftly resolving critical issues while building the tools, automation, and features that make our platform better every day.

Going beyond simply triaging tickets, this role demands true operational engineering. Navigating a large Python/Django monolith and its supporting microservices is essential for fixing complex production bugs, performing precise live-data corrections, and directly protecting patient care. Our platform spans Revenue Cycle Management, eligibility and coverage systems, clinical integrations (e-prescribing, labs, health information exchange), and internal admin tooling, all operating under strict HIPAA requirements. Success also requires dedicating significant time to improving our admin portal, building diagnostic tools, and engineering self-service capabilities that empower our Support, Clinical Operations, and Implementation teams. If you thrive on direct impact, end-to-end autonomy, and building systems that scale, this role offers a high-visibility platform to showcase your problem-solving skills.

What You'll Do
As the Senior Software Engineer on the Virtual Care Platform, you own the bridge between Support and Engineering, protecting the core team's focus while keeping patients unblocked. Your primary responsibilities include:

• Serve as the first line of engineering response for incoming production and support issues during business hours, triaging immediately and shielding the core product team from constant interruption.
• Prioritize ruthlessly by patient impact, treating any issue that prevents patients from receiving care, getting prescriptions filled, or having claims processed correctly as critical.
• Diagnose and fix bugs across a large, mature Django codebase and its associated services (Care API, FHIR Facad

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er be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.

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