Customer Success Manager (Ongoing Opportunity)

The posting, as Feathr wrote it

Your Company

As the Nonprofit Marketing Platform trusted by over 1,300 nonprofits https://www.feathr.co/resources/casestudies?utm_campaign=%5Bmkt%5D%20EOY%20Demo%20Ask%20-%20Leaders&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-928haKbQMIyW89zGlEFOw-7E9gJTQGWZIrNLgVwsbp71z1TlfUphLrKYhj-JAC8UQPRXla, Feathr is purpose-built to help our customers unlock more results, time, and confidence.

Feathr's software marketing platform equips nonprofits with the tools they need to build purposeful connections with their community and grow impact with confidence.

We're working on building an amazing culture at Feathr, where amazing people (like you) can do their best work. If you're ready to grow and "help the helpers" you've come to the right place.

CUSTOMER SUCCESS MANAGER (ONGOING OPPORTUNITY)

Compensation: $75,000 base annually, $105,000 OTE.
Benefits: Fully Remote, Health/ dental/ vision, Paid Vacation/ sick/ holidays

IMPORTANT NOTE

This is an evergreen posting, meaning we keep it open year-round to build a pipeline of qualified candidates rather than for one specific open role. There may not be an immediate opening today, but we review applications on a rolling basis. So if this is a role you're excited for and you're interested in working for Feathr, and want to be considered for future opportunities, we'd love to see your application! Response times may be longer than for actively hiring roles– thank you for your patience.

YOUR JOB

As a Customer Success Manager at Feathr, you'll play a vital part in our mission to deliver unparalleled digital marketing solutions to nonprofits. You’ll be a key contributor on a team that's reshaping the way nonprofits nurture and engage their communities. You serve as the bridge between Feathr and our customers, by not just ensuring their satisfaction, but by also understanding clients’ unique needs, and driving their success by serving as subject-matter-expert and guide.

You will inspire and empower our customers by offering strategic insights and best practices, fostering a productive and outstanding customer experience that drives exceptional outcomes.

YOUR EXPERIENCE

• 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role, focused on driving customer retention, renewal, and value outcomes.
• 2+ years experience developing, managing, or planning digital marketing campaigns.
• Non-profit or association industry experience is strongly preferred.

YOUR QUALITIES

• Agile & Organized: You maintain exceptional organization and can expertly manage shifting priorities—including escalations, retention risk, and strategic initiatives—to ensure critical deadlines and goals are consistently met.
• Strategic Vision: You possess the ability to maintain a high-level view of account health, focusing on long-term business strategy and value realization rather than getting consistently diverted by day-to-day tactical issues.
• Customer Educa

[…]
at Feathr. It covers everything from common interview questions to helpful advice on how to make the most of your interview experience with us. Access the resource here https://sites.google.com/feathrapp.com/candidate-preparedness-site/home.

We encourage all applicants to take advantage of this resource to help prepare for their interviews and gain a deeper understanding of what to expect when applying to join our Flock.

Benefits & Perks for full-time employees

We love our Flock and the work they do! But let’s be honest, life isn’t just about work. So we created a perks and benefits package that aims to help our team grow by including their wellness, families, passions, and personal time.

• Fully remote
• Full vision, dental, and ~99% health insurance for employees
• Sick time off
• Vacation time off
• Extended Wintr Break
• Parental Leave
• Wellness Reimbursement Credit
• Home Office Stipend
• Professional Development Budget
• Team hangouts and events

Culture

Feathr defines culture as the secret sauce that makes our flock members want to come to work everyday and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have.

• Practicality: Progress Over Perfection
• Ambition: When Feathr wins, We all win
• Candor: Better communication, Better results
• Trust: Assume the best, Share openly
• Service: We exist to fix

This acronym is only as useful as the integrity of the people who reference it and believe in it. Every person at Feathr will face challenges, the most important quality is a commitment to work through those challenges with self-awareness and honesty.

Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.