Account Manager, Employee Benefits

The posting, as Fetch wrote it

About Fetch

At Fetch , we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Role

As our Account Manager, Employee Benefits , you’ll be the day-to-day partner for the employers, brokers, corporate sponsors, and animal shelter organizations that offer Fetch as part of their benefits package.

In this role, you will lead client onboarding, support enrollment, and drive participation and retention across your book of business. You’ll also play a key role in our shelter channel by supporting our current shelter partners and helping turn their corporate donor networks into new employer relationships. You’ll also support our direct-to-corporate efforts, engaging employers directly to generate new business and leads. Working closely with our Business Development team, you’ll turn new partnerships into long-term, growing relationships that keep Fetch top of mind with employees and their pets.

You will be the go-to resource for HR teams, benefits administrators, brokers, and shelter partners, ensuring a seamless experience from implementation through renewal.

Key Responsibilities

• Manage a portfolio of employer, broker, and animal shelter partner accounts, serving as the primary point of contact for day-to-day needs
• Serve as a dedicated contact for our current animal shelter partners, supporting benefit rollouts for shelter staff and strengthening long-term relationships
• Work with shelter partners to identify and engage their corporate donors as prospective employer clients, and pass qualified leads to Business Development
• Support onboarding and enrollment for corporate donor organizations that join Fetch through shelter partnerships
• Support direct-to-corporate outreach by engaging HR and benefits leaders at prospective employers and passing qualified leads to Business Development
• Identify referral and expansion opportunities within existing employer accounts and their industry networks
• Lead onboarding and implementation for new clients in partnership with Business Development, including account setup, integrations, and enrollment readiness
• Support open enrollment periods through employee communications, webinars, virtual and in-person benefits fairs, and enrollment platform coordination
• Drive employee participation and adoption through targeted engagement campaigns and ongoing education
• Own retention and renewal for assigned accounts, proactively identifying risks and opportunities
• Identify upsell and expansion opportunities within exi

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national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

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Pay Range
$70,000 — $80,000 USD

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.

If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com

Read our Privacy Notice for California Residents