Retail Manager (Freelance)

The posting, as FeverUp wrote it

Hey there!
We’re Fever , the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

DATES

Start: 9/21/2026

End: 1/9/2027

Approximately six days per week and hours are typically 14:00 – 23:30 plus meetings and reporting work.

Working from home for the prep period before install.

Working onsite for the load in, event run, and strike.

PAY RATE

$350/day

ABOUT THE ROLE

The Retail Performance Manager reports directly to the Event Manager and Global Retail Lead and is responsible for the day-to-day running of all HPFFE retail stores.

This role combines retail leadership, commercial performance, and operational execution. The Retail Performance Manager has full ownership of store performance, team management, stock control, Square POS accuracy, add-on fulfillment operations, and the timely load-in and load-out of all retail operations.

The Retail Performance Manager will ensure a seamless, high-quality guest experience while maximizing revenue, maintaining strong operational standards, and following processes established by the Global Team.

DUTIES AND RESPONSIBILITIES

Store Operations

• Oversee the daily running of all onsite retail stores.
• Ensure a smooth, efficient, and commercially optimized guest retail journey.
• Maintain high operational, presentation, cleanliness, and guest-service standards at all times.
• Act as the primary onsite point of contact for retail operations.
• Ensure effective day-to-day use of Square POS devices across all retail locations.
• Resolve guest concerns, complaints, and retail-related needs professionally and promptly.

Load-In and Pre-Opening Readiness

• Lead the retail load-in and ensure all retail areas are fully set up, operationally sound, and ready for opening.
• Receive retail stores and infrastructure from the Production team and prepare all areas for operation.
• Verify that fixtures, shelving, storage, lighting, and other infrastructure are correctly installed, functional, and fit for purpose.
• Identify and promptly

[…]
eriential retail, live event, festival, or related experience.

• Experience managing teams in a fast-paced customer-facing environment.
• Experience using POS systems; Square experience is preferred.
• Strong commercial awareness and ability to analyze sales performance and identify opportunities to improve results.
• Highly organized with exceptional attention to detail, particularly in stock control, fulfillment, and reconciliation.
• Confident team leader with excellent communication, training, and staff-management skills.
• Strong working knowledge of Google Drive and Google Workspace, including Google Sheets and Google Meet.
• Hands-on, proactive, and solutions-oriented.
• Comfortable working in a fast-paced, outdoor live-event environment.
• Ability to remain calm and professional while managing competing priorities and stressful situations.
• Professional appearance and demeanor.
• Ability to work days, nights, weekends, and holidays as required.
• Ability to stand for extended periods; lift up to 25 lbs. unassisted; and bend, twist, and kneel as needed.
• First Aid certification is a plus.
• Must be eligible to work in the United States.

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice