Multi-State ABA Operations Manager

The posting, as Finni Health wrote it

MULTI-STATE ABA OPERATIONS MANAGER

ABOUT US

Finni Health is a rapidly growing healthcare technology company transforming the way ABA practices are built, operated, and scaled. We partner with independent ABA practice owners to help them build thriving, sustainable businesses while delivering exceptional care to the families they serve.

We've grown 400% and are approaching profitability, with the backing of General Catalyst and Y Combinator. As we continue expanding our footprint, we're looking for experienced ABA operators who understand what it takes to build and scale successful practices across multiple states.

ABOUT THE ROLE

As a Multi-State ABA Operations Manager, you'll work directly with independent ABA practice owners across multiple states, helping them build, operate, and grow successful, sustainable practices. You'll serve as a trusted operational and strategic partner, developing a deep understanding of each practice's business, identifying opportunities to improve performance, and helping owners navigate the operational, financial, and strategic challenges of running an ABA practice.

This is a highly collaborative, provider-facing role that combines hands-on healthcare operations, business strategy, and relationship management. You'll support a diverse portfolio of practices across different states, bringing an understanding of the operational considerations, payer environments, regulatory requirements, and market dynamics that can vary by location.

You'll work alongside practice owners to improve financial and operational performance, solve complex business challenges, and identify opportunities for sustainable growth. You'll also collaborate closely with Finni's internal teams to address provider needs, improve operational processes, and ensure our partners have the resources and infrastructure to run successful practices.

The ideal candidate has firsthand experience operating or supporting ABA practices across multiple states and understands that successful practice operations require more than a one-size-fits-all approach. You're comfortable building trusted relationships with independent practice owners, analyzing business performance, navigating state-specific operational complexities, and translating challenges into practical solutions.

WHAT WE'RE LOOKING FOR

Multi-State ABA Operations Experience

• 5+ years of experience in ABA or behavioral health, with significant experience operating, managing, or supporting ABA practices.
• Experience supporting practices, clinics, or healthcare operations across multiple states is strongly preferred.
• Familiarity with state-specific ABA regulations, payer requirements, Medicaid programs, credentialing processes, and reimbursement environments is highly valued.
• Strong understanding of the operational realities of running an ABA practice, including clinical operations, staffing, utilization, scheduling, patient growth, retention, compliance, RCM, payer rel

[…]
presentation decks that communicate performance, opportunities, and recommended actions.

• Help providers understand the financial and operational implications of key business decisions.

Drive Operational Excellence

• Identify recurring operational challenges and work cross-functionally to develop scalable solutions.
• Improve workflows, processes, tools, and systems that make it easier for providers to operate and grow their practices.
• Use data to identify trends, diagnose issues, and measure the impact of operational improvements.
• Help establish clear SLAs, KPIs, and accountability structures across the provider experience.
• Identify opportunities to improve how Finni supports practices as they expand across markets.

Work Cross-Functionally

• Collaborate closely with Finni teams across RCM, credentialing, product, operations, and leadership.
• Serve as the bridge between provider needs and internal teams, ensuring operational challenges are understood and addressed.
• Help prioritize and resolve issues requiring cross-functional coordination.
• Partner with Finni leadership on strategic initiatives that improve the provider experience and strengthen our operating model.

Build a Best-in-Class Provider Experience

• Become an expert on Finni's products, services, and operating model.
• Ensure providers have the information, resources, and support they need to operate successful practices.
• Help improve provider-facing resources, training, documentation, and self-service tools.
• Identify opportunities to make the provider experience more proactive, scalable, and effective.

BENEFITS

• Competitive compensation
• 401(k)
• Medical, dental, and vision insurance
• Flexible work schedule
• Paid time off
• Paid holidays
• Opportunity to have a meaningful impact on the growth of a rapidly scaling healthcare company
• Work directly with ABA practice owners and Finni leadership to shape the future of the provider experience