Platform Site Reliability Engineer

The posting, as First Due wrote it

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Platform Site Reliability Engineer

Location : Remote - US Only
Country : United States
Department : Engineering
Reports To : Director, Platform Engineering
Position Type : Full-Time
Salary : $165,000 + Bonus

Job Summary

First Due is seeking a highly motivated Platform Site Reliability Engineer (SRE) / DevOps Engineer to help build, scale, and maintain the infrastructure, deployment pipelines, and operational systems that power our platform. This individual contributor role is responsible for improving system reliability, performance, security, deployment processes, and scalability while partnering closely with Engineering, Product, and Security teams.

The ideal candidate is passionate about automation, operational excellence, cloud infrastructure, software development and deployment processes, observability, and continuous improvement. They thrive in fast-paced environments and enjoy solving complex technical challenges that directly impact customers and business outcomes.

This candidate will be an excellent fit if they are not afraid to drive consensus on standards, develop the golden path, and partner with senior engineering leadership to influence or mandate others to adopt the standards.

Key Responsibilities

Infrastructure & Platform Engineering

• Design, implement, and maintain scalable, secure, and highly available cloud infrastructure.
• Build and manage infrastructure-as-code solutions to support repeatable and reliable deployments.
• Continuously improve platform reliability, resiliency, scalability, and performance.
• Partner with engineering teams to ensure services are designed and operated with reliability and observability in mind.
• Support disaster recovery, backup, and business continuity initiatives.

DevOps & Automation

• Design, implement, and maintain CI/CD pipelines to enable efficient and reliable software delivery.
• Automate manual operational tasks and improve deployment processes across environments.
• Partner with engineering teams to streamline development workflows and reduce operational overhead.
• Improve release management practices and deployment strategies.
• Champion DevOps best practices across the organization.

Reliability & Operations

• Monitor production systems and proactively identify opportunities to improve availability and performance.
• Participate in incident response, troubleshooting, root cause analysis, and post-incident reviews.
• Develop and maintain monitoring, alerting, logging, and observability solutions.
• Help define and monitor service-level objectives (SLOs), service-level indicators (SLIs), and reliability metrics.
• Support on-call rotations and assist with critical production incidents when necessary.

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), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here .