Senior Account Strategy Manager

The posting, as Five9 wrote it

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are looking for a Senior Account Strategy Manager to directly support Sales Directors on Five9’s most complex, opportunistic Enterprise and Strategic deals. Reporting to the Senior Director, Account Strategy, this leader will provide hands-on support on live pursuits and help carry out the frameworks and programs for deal strategy.

The Senior Account Strategy Manager diagnoses where a pursuit needs intervention, challenges the existing approach when it isn’t working, strengthens the customer value narrative and helps remove barriers to progress.

This role works directly alongside Sales Directors on complex, multi-stakeholder pursuits, helping build value-led narratives.

In the most complex pursuits this role helps coordinate internal and partner teams and supports activity across milestones and deliverables, working in partnership with the Senior Director, Account Strategy. This also means working across Sales, Solution Consulting, Professional Services, Product, and Marketing, Account-Based Selling, and Path to Partnership, to bring consistency to how Five9 supports these engagements.

The ideal candidate has supported complex, multi-stakeholder Enterprise or Strategic accounts before and is comfortable staying hands-on across many moving pieces at once.

Key Responsibilities

Supporting Complex Opportunities & Executive Positioning

• Directly support Sales Directors on high-value, complex opportunities — helping align approach to customer priorities and transformation goals, and bringing structure to positioning, executive engagement, and deal approach.
• Help build value-led narratives and executive summaries — supporting Sales Directors with clear, outcome-focused value propositions and win themes for C-level stakeholders.
• Provide hands-on support across a portfolio of complex Enterprise and Strategic deals — spending the majority of time working directly with Sales Directors on live pursuits.
• Apply clear engagement criteria — prioritizing where direct support can have the greatest impact based on deal complexity, strategic importance, competitive pressure, AI opportunity, and wider account potential.

Supporting Complex Pursuits

• Support Sales Directors on RFPs, PoVs, and multi-partner engagements — coordinating inputs across Five9 and partners, and structuring activity across milestones and deliverables.
• Pressure-test the deal before it advances — refining the deal structure, modeling pricing options, building the business case, and shaping the negotiation plan, then presenting to senior appr

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your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$82,300 — $229,500 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.