Senior Creative Project Manager

The posting, as Five9 wrote it

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

At Five9, we believe every customer interaction should be effortless, connected, and on brand. To help us deliver on that vision, we’re hiring a Senior Creative Project Manager—a detail-obsessed, process-driven project manager who shepherds creative and content projects from kickoff to delivery and is often the last set of eyes on an asset before it goes live — ensuring every asset reflects our visual identity and brand voice.

In this role, you’ll manage the day-to-day execution of creative and content assets—coordinating across teams, optimizing workflows, and serving as the final checkpoint for both visuals and messaging. You’ll review creative and content for accuracy, consistency and alignment with Five9 tone, voice and style guidelines, and route issues back to the right owner to fix. You’ll partner closely with content and creative teams while managing and continuously improving the intake, tracking and workflows that bring it all together.

This is a hands-on, senior individual contributor role for someone who brings equal parts operational discipline and creative judgement — and who understands that great brand experiences depend on both.

We are focusing on AI tools across the team, and this role will help us use them well, safely, and on brand.

KEY RESPONSIBILITIES

• Own and improve creative request and production processes, identifying opportunities to streamline intake, prioritize competing requests, enforce intake standards and scale output
• Coordinate creative workflows across design, content, video and web teams, including internal stakeholders, external freelancers, agencies and vendors — moving work from brief to delivery with consistency and efficiency.
• Own the creative project calendar and team capacity plan, track progress, and proactively communicate milestones and updates
• Serve as the final quality checkpoint before assets go live: review creative (layout, typography, color, logo and brand usage, file specs) and content (accuracy, grammar, tone, terminology, links, and claims) against brand and style guidelines, and route corrections back to the owner
• Maintain QA checklists by asset type (web, email, video, social, print, events) and log recurring errors to improve quality upstream
• Confirm required approvals (brand, legal, product, regional) are complete and documented before final release
• Manage creative projects from intake through delivery, including campaigns, brand assets, content, video, web, and social
• Create and maintain clear project timelines, status trackers, an

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your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$82,300 — $229,500 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.