Area Manager, Regional Operations

The posting, as Flexential Corp. wrote it

The Area Manager, Regional Operations is responsible for overseeing the operation and maintenance of all electrical, mechanical, and HVAC equipment for data centers within a multi-market area. This includes leading the 24x7 Technical Assistance Center (TAC) team, ensuring mission-critical uptime with a goal of 100%. The role involves direct management of multiple Data Center Managers and oversight of teams consisting of Assistant Data Center Managers, Critical Infrastructure Engineers (CIEs), and Data Center Technicians (DCTs) while meeting customer SLAs and maintaining a high level of customer satisfaction (NPS). Additionally, this position will identify strategic opportunities and threats, developing and implementing business plans and processes to support long-term objectives.

Key Responsibilities and Essential Job Functions

• Area Leadership: Oversee all data center operations within the assigned area, ensuring the efficient operation of facilities and the delivery of top-tier support to internal and external customers. Conduct regular rounds of the facility to ensure the equipment is functioning correctly and that the center is aesthetically maintained to a high standard.
• Team Leadership and Development: Lead, mentor, and guide staff across multiple managed markets. Foster a culture of growth and development by creating career progression plans for direct reports and conducting regular one-on-one meetings to track performance and discuss professional goals.
• Performance Management: Manage and evaluate performance of direct reports through annual evaluations, merit increases, and promotions. Oversee area budgeting, ensuring optimal resource allocation.
• Time and Resource Management: Supervise the time tracking, including overtime and Paid Time Off (PTO) for all CIEs, DCTs, and Supervisors within the area.
• Security Oversight: Ensure the security of the data centers under your area’s management, implementing measures to prevent unauthorized access and data breaches.
• Strategic Planning: Develop and execute both short-term and long-term strategies to improve operational efficiency and meet the business goals of the area.
• Purchasing and Budgeting: Oversee the area’s purchasing process, ensuring that all procurements align with operational needs and budget constraints.
• Documentation and Knowledge Management: Manage the creation and maintenance of technical documentation for departmental processes and procedures, contributing to a comprehensive knowledge base.
• Training & Development: Lead the development and implementation of training programs that align with Flexential's customer service standards and foster a culture of continuous learning within the team.
• SLA and Customer Support: Monitor areas tasks to ensure that customer SLAs are met consistently. Act as the escalation point for sensitive and high-priority customer issues, managing incident investigations and resolution processes.
• Employee Engagement: Create

[…]
need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply.

Benefits of working at Flexential

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC.

Employees hired into Atlanta-area positions may be required to work onsite at least 30 hours per week, depending on business needs, role requirements, and assigned work location. Onsite expectations will be discussed during the hiring process.

Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements.

Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.