Head of Care Coordination

The posting, as FronteraCare wrote it

FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child's unique strengths, needs, and family context.

Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive.

Our Mission
Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances.

Head of Access Operations

About FronteraCare

FronteraCare is building a different kind of autism care company, one where care delivery and technology are designed together. Because we operate care directly, our teams see the problems families and clinicians face in real time. That proximity helps us solve the right problems, build better tools, and turn what works into a model that can reach more families.

The Opportunity

The Head of Access Operations owns how families move from referral to active and sustained care. This leader will run intake, scheduling, matching, care coordination, and the day-to-day operations of Community Health Workers, with accountability for both the family experience and the operating performance behind it.

This is a hands-on builder role. You will make New Mexico work better now and build the model FronteraCare will use as we enter new states. We need someone who has already led operations across multiple markets, knows what should be standardized, and can recognize where local payer, regulatory, or workforce realities require a different approach.

Because Frontera builds its own technology, this role will also be a senior thought partner to Product and Engineering. You will help define what we build, pressure-test solutions against real workflows, and ensure our tools make access teams faster and more effective. Success means families reach care sooner, capacity is used well, leaders can see constraints early, and every new market begins with a stronger operating system than the one before it.

What You Will Do

Lead the Referral to Care Journey

• Own the day-to-day performance of intake, scheduling, matching, care coordination, and CHW operations supporting ABA and diagnostic services.
• Set priorities and operating expectations for responsiveness, throughput, accuracy, service quality, documentation, and escalations.
• Create clear ownership and dependable handoffs across the referral-to-care journey, including handoffs with Payer Operations, so families do not get lost between teams or workflows.
• Identify bottlenecks and failure points, then implement practical improvements that incre

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of operating data and the judgment to look past the dashboard, find the underlying problem, and act.

• A hands-on leadership style and the ability to move easily between strategy, team leadership, and the details of how the work gets done.

What Success Looks Like

• New Mexico's access operations are predictable and responsive, with clear ownership at every handoff.
• Families move from referral to active care faster and experience fewer avoidable delays.
• Leaders have trusted visibility into the referral pipeline, authorization turnaround, scheduling performance, matching constraints, and market capacity.
• Forecasts give the People team and market leaders enough lead time to respond to demand, seasonality, cancellations, attrition, and payer disruption.
• A repeatable access playbook is ready for new states, including team design, systems, workflows, quality standards, payer requirements, and ramp milestones.
• New markets reach access and scheduling standards faster because they begin with a proven operating model.

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include health benefits, 401(k) plan, and PTO per year.

Compensation
$170,000 — $200,000 USD

Why Join Us
At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, accessible healthcare, we would love to welcome you to our team.