Customer Support & Monitoring Specialist - Emergency Response

The posting, as Frontline Wildfire Defense wrote it

Please note: This role is posted as Customer Support & Monitoring Specialist - Emergency Response for candidate sourcing purposes only. The official title for this position is Wildfire Response Specialist

Please note: We do not accept unsolicited candidate introductions, referrals, or resumes from external recruiters or staffing agencies.

Background Check Requirement

As part of our hiring process, Frontline Wildfire Defense conducts comprehensive background checks for all new hires. These checks typically cover the past 7–10 years and may include employment and education verification. For roles that require work in the field, driving record verification is also required. Employment offers are contingent upon the successful completion of these background checks.

About Frontline Wildfire Defense

Founded in 2017, Frontline developed the first fully integrated wildfire defense system to stop the leading cause of home loss in wildfires: ember-driven ignition. The system combines exterior sprinklers, full-coverage design, and connected software for remote monitoring and response, allowing homes to protect themselves long after families evacuate or infrastructure fails.

Proven effective during the 2025 Los Angeles wildfires, 96% of homes with Frontline systems survived. That success has earned top industry recognition, including Frontline being recognized as one of TIME’s Best Inventions 2025 in the Green Tech category and receiving the PCBC Gold Nugget Award for “Most Innovative Housing Concept” and the Best of IBS Award for “Best Home Technology.”

As wildfires grow hotter and more frequent, our vision is to give people the tools and strategies to live safely with fire. We’re building a mission-driven team creating real-world solutions in wildfire safety and climate tech.

About This Opportunity

When a wildfire is moving toward a Frontline customer’s home, you will be the calm, knowledgeable voice on the other end of the line. As a Wildfire Response Specialist, you will be part of Frontline’s dedicated 24/7 response team, helping homeowners and commercial customers make sure their wildfire defense systems are ready, running, and doing their job when it matters most.

Every Frontline system is designed to protect a property even after its owners have evacuated. Our fire-tracking software alerts customers when a wildfire comes within 10 miles and starts an automatic activation countdown. Each system has a connected controller with Wi-Fi, cellular, and satellite connectivity and a backup battery. When it activates, eave sprayers and roof rotors wet the home and up to 30 feet around it with water and Class A foam, switching to a pool, tank, or well if water pressure drops. Your job is to make sure the p
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• High school diploma or equivalent.

Nice to Have

• Emergency communications or monitoring training as APCO or NENA telecommunicator training or The Monitoring Association (TMA) operator training.
• Incident Command System familiarity (e.g., FEMA IS-100 and IS-700) or wildland fire coursework.
• Working knowledge of wildfire behavior, Red Flag Warnings, and evacuation zone tools such as Genasys Protect or Watch Duty.
• Experience with irrigation, plumbing, sprinkler, smart home, or security system installation or support.
• Experience with ServiceTitan or similar field service management software.
• Bilingual in English and Spanish.
• Experience in a high-growth startup or a role that helped build a new team or process from scratch.

Compensation & Benefits

• Salary Range: $29.00 - $36.00 per hour, based on experience (non-exempt; overtime eligible).
• Company-provided cell phone and laptop
• Medical, Dental, and Vision Insurance
• 401(k) retirement plan
• Flexible time off + 14 paid holidays (yes, your birthday is one of them!)
• Work-from-home stipend to support your remote setup
• Remote-first work environment, fostering work-life balance and autonomy
• Company-provided equipment
• Join a high-performing, mission-driven team doing work that truly matters
• And much more!

Join Our Mission!

If you're excited about building technology that protects homes and families from wildfire disasters, we want to hear from you! Apply today and become part of a fast-growing team with purpose and innovation at its core.

Diversity and inclusion are essential values at Frontline. We know we'll do our best and most impactful work when we feel represented, and we belong. We encourage talented people from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.