AI Operations Associate

The posting, as Fuel Cycle wrote it

About Fuel Cycle

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Why work at Fuel Cycle?

Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.

The Role

Fuel Cycle’s goal is to make every function in the company AI-native, starting with IT, Services, Sales, and Marketing. As our AI Operations Associate, you’ll lead that effort for IT first, then expand to the rest of the company.

You’ll work with our Chief Product and AI Officer to set the roadmap, then build and ship it. This isn’t an IT Operations role with AI added on. Your job is to replace manual, hand-off-heavy workflows with AI-driven ones and show the business impact of each.

• If an agent can do the work, you build and deploy it.
• If it can’t yet, you fix the underlying data and rework the process until it can.

What You’ll Do

IT (your starting focus)

• Service Desk and app automation: Build AI agents that resolve IT tickets on their own, including software provisioning, account access, hardware procurement, and troubleshooting.
• Security and network automation: Build AI pipelines for threat detection, anomaly isolation, patching, firewall changes, and new-user network setup.
• Performance tuning: Monitor and tune your agents against internal SLAs to cut resolution time, reduce downtime, and remove manual routing.
• IT dashboards: Build BI dashboards showing infrastructure health, agent performance, software usage, and security, so leadership has one trusted source of truth.
• Customer Zero for Product: Work with Product and Engineering, feeding what you learn from running agents internally back into Fuel Cycle’s AI platform.

Company-wide (as your scope grows)

• Find and prioritize automation opportunities in HR, Legal, Customer Success, and other teams.
• Create and own our internal AI playbook for evaluating, deploying, and measuring AI replacements for manual work.
• Help department leaders understand what can be automated now, what can’t yet, and what’s next.
• Partner with Product and Engineering on the platform and MCP infrastructure behind our internal agents.

Data and measurement

• Keep data clean and definitions agreed across the teams you support, so there are fewer disputes over numbers.
• Build evaluation loops into every workflow so quality, accuracy, and reliability are tracked conti

[…]
Time to bond with your growing family

• Monthly Internet & Phone Stipend: Support for remote work setup
• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more
• Team Connection Perks:
• Weekly community lunches, refreshments, and snacks at our LA & NY headquarters

Compensation Overview

The expected starting salary range for this position is $85,000 - $105,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.

Commitment to Diversity, Equity, and Equal Opportunity

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs.

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