Senior Member Success Associate, Social

The posting, as Function Health wrote it

Company Overview

Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 , and is venture-backed by Redpoint and other leading venture firms. Over half a million members have joined Function to take control of their health.

Through comprehensive lab testing, MRI and CT imaging, longitudinal data, and guidance from AI and clinical teams, Function gives members a complete and continuous view of their health — and the clarity to act on it. Through acquisitions across imaging, mobile phlebotomy, and supplement tracking and optimization, Function is building an integrated health platform that spans the full path from testing to health clarity to daily action.

Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.

We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.

Role

We are looking for a Senior Member Success Associate, Social Response Team to help set the standard for how Function engages with members and prospective members across our social channels.

This is a senior individual contributor role for someone who combines excellent member support with strong judgment, writing, and operational instincts. You will remain hands-on in the response queue while operating with greater autonomy on nuanced or ambiguous cases, supporting quality assurance across the team, and helping other Member Success Associates navigate complex case and tooling questions.

You will also serve as a thought partner to the Social Response Manager, helping identify process gaps, strengthen team documentation, and move projects and operational improvements forward.
Success in this role requires knowing when a playbook provides the answer—and when judgment is required instead. As you demonstrate consistency and earn trust, your scope can expand to include greater ownership of the approval queue and sign-off on team responses.

Please note : East Coast working hours preferred (8am - 6pm EST) with a Tuesday-Saturday weekly schedule.

Key Responsibilities

Own Member & Community Responses

• Respond to, resolve, and appropriately route inbound interactions across Function's public-facing social channels.
• Maintain fluency across the team's four primary case types: member support, prospective member and audien

[…]
ith grit and pragmatism.

• We embrace new tech to deliver better outcomes.
• Mission Over Ego:
• We are ruthlessly aligned to our mission - and leave ego at the door.
• We disagree and commit.
• We don't tolerate politics or withholding information.
• We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
• We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
• We prioritize clinical precision - data must be right.
• We sweat the details because outcomes depend on them.

Why You'll Love Working With Us
We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.
At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.
Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health .
Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.