Strategic Account Manager

The posting, as FutureFit AI wrote it

COME JOIN OUR CUSTOMER SUCCESS TEAM!

High velocity, high trust, and high impact with a will to win.

If those words resonate deeply with you, this could be your next career move. We're seeking someone who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the world.

At FutureFit AI, our core mission is to help more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Our work helps resolve the growing issue of economic inequality, ensuring that no one is left behind in the future of work. Our AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale.

Ready to make an impact? Apply today.

Important note: Data shows that men typically apply when meeting 3/10 requirements, while women often wait until it's 10/10. We encourage you to apply if you see a strong (not necessarily perfect) fit.

YOUR ROLE

We are seeking a strategic, highly consultative leader to guide complex workforce SaaS technology implementations and help our customers translate ambitious workforce goals into effective, scalable solutions throughout the customer lifecycle.

In this role, you will serve as a trusted advisor to senior leaders across government, education, and industry. You will lead customers through platform design and implementation, helping them define their strategy, map workflows and user journeys, make critical program and technology decisions, and successfully launch and scale their platforms. You will also own ongoing account management through renewal and expansion.

You will also serve as a key bridge between our customers and our Product and Engineering teams. You will relay customer goals and operational needs internally, while also communicating product capabilities in an accessible, audience-appropriate language externally.

This role is well suited for someone with experience in management consulting, workforce development leadership, government or education technology, or strategic enterprise customer success.

WHAT YOU’LL DO

LEAD COMPLEX CUSTOMER IMPLEMENTATIONS

• Lead the end-to-end implementation of complex workforce technology solutions.
• Develop implementation strategies, work plans, decision frameworks, timelines, and governance structures.
• Facilitate discovery sessions to understand customers’ goals, policies, programs, stakeholders, technology environments, and operational constraints.
• Be able to lead discussions on current- and future-state workflows, user journeys, service-delivery models, and data flows.
• Identify risks, dependencies, and unresolved decisions, and proactively drive them toward resolution.

ADVISE AND ENGAGE EXECUTIVE STAKEHOLDERS

• Build trusted relationships with executive sponsors, program leaders, technical stakeholders, and frontline teams.
• Lead executive presentations, steering committ

[…]
omers: Workforce development agencies and intermediaries, government agencies, employers

• Industry: SaaS/AI technology
• Funding: Bootstrapped 0-1, then raised funding led by JP Morgan
• Structure: Growth, Customer Success, Product, Engineering, Data, People & Culture, Finance & Operations

OUR CORE PRINCIPLES

• Be Curious
• Drive to Outcomes
• Raise the Bar
• Speed Matters
• Own It
• We Over Me

USE OF AI IN HIRING

At FutureFit, we use artificial intelligence (AI) tools to make our hiring process more efficient, consistent, and equitable—never to replace human judgment. We use AI in the following ways:

• Screening support: AI may help us compare applications against the skills and experience required for a specific role. These skills are defined by the hiring team for each position. A human reviews each application, with the AI assessment as just one input.
• Interview support: In some interviews, we may use an AI notetaker to summarize the discussion so interviewers can focus on being present in the conversation.
• Insights, not decisions: AI provides data points to support our team’s evaluation but does not make or recommend final hiring decisions. Every hiring decision is made by people.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

© FutureFit AI All rights reserved, we are proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.