AI Product Manager

The posting, as Gainsight wrote it

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.

About This Role

We’re looking for a full-time AI Product Manager to join our Product team reporting to the CTO. This role is a remote role based in the USA.

In this role, you'll play a key role in helping strategic customers succeed with Atlas, Gainsight's AI native service, by embedding with their teams to own each deployment end to end, from technical implementation and the business case to renewals and product feedback. This is a great opportunity for someone who thrives in a forward-deployed, ambiguous, customer-embedded environment and enjoys working cross-functionally with teams like Engineering, Support, Services, and Renewals. The ideal candidate brings strong skills in technical product management, senior stakeholder communication, and ROI modeling.

What You'll Do

Deploy Atlas in customer environments

• Own the customer engagement from discovery through full scope delivery.
• Define and document implementation requirements for each account, validated against the customer's real data and workflows.
• Own resolution of blockers across support, engineering, and the customer's IT.
• Lead the technical implementation of Atlas agents inside customer tenants: data mapping across objects, fields, and tokens, connector configuration, and authentication setup spanning DNS, SSO, and Salesforce integrations.
• Support the rollout of AI agents alongside an AI native services team leveraging both agentic and human engagement.
• Own roadmap prioritization of each deployment and reconcile it against broader customer and engineering requirements.

Build and defend the business case

• Construct ROI models and value narratives tailored to each account, and present them with credibility to customer leadership.
• Run go or no-go reviews on new opportunities, weighing business cases against effort and upside, and make a clear recommendation.
• Partner on services scoping and pricing for new deployments.

Stay close to outcomes

• Lead renewal reviews, implementation, and outcome-based conversations.
• Define and design agentic renewal workflows to drive specific customer goals and ensure the renewals team is trained to successfully execute the process.
• Surface problems, own the path forward, and clarify ownership.

Close the loop to product and engineering

• Carry the

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they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $245,000 - $275,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_

If this sounds like the right role for you, we’d love to hear from you.

Additional Information

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.