Project Manager, Atlas

The posting, as Gainsight wrote it

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.

About This Role

We’re looking for a full-time Project Manager, Atlas to join our Atlas - Sales Operations team reporting to the EVP & GM, Atlas. This role is a remote role based in the USA.

In this role, you'll play a key role in keeping the Atlas Business Unit's workstreams aligned and building in the right order by maintaining one integrated plan, connecting solution roadmaps to delivery capacity, and preparing the business for annual planning, QBRs, and board meetings. This is a great opportunity for someone who thrives in a startup mindset environment and enjoys working cross-functionally with teams like engineering, sales, strategy, delivery, and finance. The ideal candidate brings strong skills in program management, planning, sequencing, and dependency management, and communicating with senior leaders.

What You'll Do

Run the plan across Atlas workstreams

• Maintain one integrated plan across engineering, sales, strategy, delivery, and finance, with owners, milestones, and dependencies.
• Sequence work so the business unit builds in the right order, and flag conflicts and trade-offs to the GM early.
• Run the operating cadence for workstream reviews, and track decisions and actions to completion.
• Surface problems, own the path forward, and clarify ownership.

Connect solution roadmaps to delivery capacity

• Validate engineering roadmaps with delivery capabilities, so new features are matched with training, staffing, and process readiness before they reach customers.
• Lead capacity planning cadence for internal operations and external services, including outsourced and nearshore staffing models aligned with pipeline and go-lives.

Support annual and financial planning

• Coordinate annual planning for the business unit, pulling each function’s plan into one view.
• Work with Finance cadence on headcount planning, costs, and budget tracking against the plan.
• Keep the assumptions behind the plan visible, so changes in pipeline, capacity, or roadmap flow through quickly.

Prepare the business for QBRs and board meetings

• Plan the QBR and board meeting calendar and timelines, and make sure each owner delivers their inputs on time.
• Pull together the right sources, data, and status updates so the people writing the content have complete, current informati

[…]
y do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $175,000 - $200,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here https://www.gainsight.com/company/.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here! https://www.youtube.com/playlist?list=PLB2Z_xLbXPiAcvQr28ggP2CndoSu29zq_

If this sounds like the right role for you, we’d love to hear from you.

Additional Information

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.