Program Manager, Operations Process

The posting, as Gatik AI wrote it

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.

The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.

About the Role

Gatik is looking for a detail-oriented, improvement-minded Program Manager, Operations Process to own and improve the workflows that power our autonomous trucking operations. In this role, you will lead process creation, process review, and workflow design, and maintain the templates, standards, and gates that keep quality consistent across every operational workstream. Reporting to the Sr. Manager, Operational Excellence, you will partner closely with subject matter experts across Operations, Fleet Maintenance, Safety, Training, and Engineering to turn operational knowledge into clear, standardized, scalable processes. You will be instrumental in maintaining quality and consistency while driving lean practices and continuous improvement.

This role is remote in the USA, with travel to sites.

What You'll Do

• Own processes end to end. Act as the accountable owner for assigned operational processes across workstreams, keeping them current, consistent, and aligned from start to finish.
• Design and maintain workflows. Build, document, and maintain operational workflows, including process maps, SOPs, RACI charts, and handoffs between teams.
• Set templates and standards. Create and maintain standard templates for processes, SOPs, work instructions, and change requests so documentation looks and works the same everywhere.
• Run process gating. Run quality gates and approvals for new and changed processes so they meet quality, safety, and readiness standards before rollout.
• Lead process creation. Partner with stakeholders to scope, design, and launch new processes as operations and markets grow.
• Run process reviews. Hold regular reviews to audit existing processes, find gaps or drift, and drive updates.
• Partner with subject matter experts. Work closely with SMEs to capture expertise, validate process design, and secure adoption by the teams doing the work.
• Dr

[…]
ure, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

Visit us at Gatik for more company information and Careers at Gatik for more open roles.

Notable News

• Forbes: Forget robotaxis. Upstart Gatik sees middle-mile deliveries as the path to profitable AVs
• Tech Brew: Gatik AI exec unpacks the regulations that could shape the AV industry
• Business Wire: Gatik Paves the Way for Safe Driverless Operations (‘Freight-Only’) at Scale with Industry-First Third-Party Safety Assessment Framework
• Auto Futures: Autonomous Trucking Group Gatik Secures Investment From NIPPON EXPRESS HOLDINGS
• Automotive News: Gatik foresees hundreds of self-driving trucks on road soon, and that's just the beginning
• Forbes: Isuzu And Gatik Go All In To Scale Up Driverless Freight Services
• Bloomberg: Autonomous Vehicle Startup Takes Off by Picking Off Easier Routes
• Reuters: Driverless vehicles on limited routes bump along despite US robotaxi scrutiny

Taking Care of Our Team

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.