Program Manager, Operations Readiness

The posting, as Gatik AI wrote it

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.

The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.

About the Role

Gatik is looking for a detail-oriented, highly organized Program Manager, Operations Readiness to make sure our operations teams are prepared for every change that reaches the field. In this role, you will manage readiness for software releases, hardware improvements, platform updates, operational process changes, and end-state improvement rollouts, using lean principles and standardized processes. Reporting to the Director of Central Operations, you will act as the primary conduit between Technical Engineering and Operations, and partner closely with Product, Training, and Safety so that every change is enabled, communicated, trained, and validated before launch. You will be instrumental in maintaining safety and operational continuity while driving fast, reliable delivery of improvements across our autonomous fleet.

This role is hybrid , 2 days per week in Santa Clara, Phoenix, Dallas, or Toronto .

What You'll Do

• Own readiness programs end to end. Plan and run readiness for software releases, hardware improvements, platform updates, process changes, and end-state rollouts, from early scoping through launch and post-launch stabilization.
• Standardize the readiness process. Build and maintain standard work, templates, checklists, and go/no-go gates so every launch follows a consistent, repeatable process.
• Apply lean principles. Use lean tools (value stream mapping, waste elimination, root cause analysis) to make readiness and rollout workflows faster, simpler, and less error-prone.
• Bridge Engineering and Operations. Act as the conduit between Technical Engineering and Operations: translate technical changes into operational impact, and bring field realities back into engineering priorities.
• Maintain the operations triage process. Own the triage process for issues coming out of operations, including intake, prioritization, routing to the right engineering

[…]
ure, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

Visit us at Gatik for more company information and Careers at Gatik for more open roles.

Notable News

• Forbes: Forget robotaxis. Upstart Gatik sees middle-mile deliveries as the path to profitable AVs
• Tech Brew: Gatik AI exec unpacks the regulations that could shape the AV industry
• Business Wire: Gatik Paves the Way for Safe Driverless Operations (‘Freight-Only’) at Scale with Industry-First Third-Party Safety Assessment Framework
• Auto Futures: Autonomous Trucking Group Gatik Secures Investment From NIPPON EXPRESS HOLDINGS
• Automotive News: Gatik foresees hundreds of self-driving trucks on road soon, and that's just the beginning
• Forbes: Isuzu And Gatik Go All In To Scale Up Driverless Freight Services
• Bloomberg: Autonomous Vehicle Startup Takes Off by Picking Off Easier Routes
• Reuters: Driverless vehicles on limited routes bump along despite US robotaxi scrutiny

Taking Care of Our Team

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.