Customer Marketing Manager

The posting, as GC AI wrote it

GC AI https://gc.ai/ is the legal intelligence platform built for in-house legal teams and companies. Your decisions shape the product, your impact is immediate, and you own your work from day one.

More than 2,100 companies https://gc.ai/customers run their legal work on GC AI, including 300+ public companies, 75+ unicorns, and teams at Nestlé, Hitachi Digital, Lockheed Martin, Miro, Bass Pro Shops, Riot Games, SKIMS, Liquid Death, Vercel, TIME, and Post Holdings. The platform holds an 80 NPS, more than double the B2B SaaS industry average, reinforcing GC AI as the leading legal AI platform for companies of all sizes.

GC AI has doubled ARR in six months. We won #1 Highest Customer Satisfaction https://gc.ai/blog/gc-ai-saas-award-winner-2026 at the 2026 SaaS Awards. Our investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.

You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works:

• 📈 1% Better Every Day: small, compounding improvements across everything you ship.
• ❤️‍🔥 Customer Obsession: start with the customer and work backward.
• 🚀 Ship Today: bias toward action and iteration over perfection.
• 🧗 Find a Way: resourcefulness and ambition over constraint.
• 🤝 Care: be direct, like an honest friend, even when it’s uncomfortable.
• 🎯 Own It: full accountability, proactive communication, and attention to detail.

ABOUT THE ROLE

Every marketer dreams of customers like ours, and you get to put them in the spotlight. More than 2,200 legal teams use GC AI; they give us an 80 NPS, and they keep telling their general counsel friends about us without being asked. Lawyers are trained skeptics who get paid to find the catch, so when they recommend a product, people listen. Our customers are already our best salespeople. Right now, nobody owns making that systematic.

That's the job. As our first Customer Marketing Manager, you'll turn that goodwill into a repeatable engine: an advocacy program customers want to be part of, a steady supply of case studies and podcast conversations that make prospects say "that's us," and a customer referral program that you design, launch, and scale from a blank page. Case studies and podcast interviews already exist, so you'll be scaling something that works. The referral program doesn't exist yet. You'll be its founder.

You'll report to the Director of Product Marketing and work every day with Sales, Customer Success, Demand Generation, Content, Revenue Operations, and our Solutions Attorneys. In the morning, you'll design the referral incentive model. In the afternoon, you'll be on a call with a Deputy GC helping her tell her team's story.

WHAT YOU'LL DO

• Build and run GC AI's customer advocacy program, from recruiting advocates to recognizing them to developing a customer advisory board
• Design, launch, and scale our first customer referral program from scratch
• Scale our case

[…]
ditional “Me Days”
💻 Home Office Setup — $500 for new hires to build out their workspace
📱 Cell Phone Reimbursement — $50/month toward your phone bill
🚚 Relocation Support — Assistance to help make your move easier

EQUAL OPPORTUNITY EMPLOYMENT

GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI

FRAUD NOTICE TO GC AI APPLICANTS

To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai http://gc.ai or @getgc.ai http://getgc.ai email address.

GC AI will never

• Refer you to external websites to apply
• Conduct interviews over email, chat platforms, or messaging apps
• Ask you to provide payment or purchase equipment
• Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process

Examples of fraudulent email addresses

• info.gcai.careers.com@gmail.com
• info.gc.aicareers.online.com@gmail.com
• Any email address ending in @gmail.com http://gmail.com, @yahoo.com http://yahoo.com, or other free email services

If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.