Engineering Manager

The posting, as Great Question wrote it

ABOUT GREAT QUESTION

Great Question is the end-to-end agentic user research platform. Our platform enables teams to recruit participants, run research, and share insights – all in one place. Backed by world-class investors and trusted by industry-leading teams like Gusto, Experian, Canva, and Brex, we’re building the future of customer research.

We believe AI is a multiplier for creativity, speed, and scale. Everyone on the team is encouraged to lean into AI, not just to be more efficient, but to push boundaries and unlock new possibilities. Whether you’re writing, designing, coding, or analyzing, we expect you to explore how AI can elevate your craft.

Our culture is built on high trust, high agency, and high emotional intelligence. If you’re looking for a place where your voice matters, where work is fun, and where you're empowered to do your best - join us in redefining user research 🚀

I’m PJ, CTO at Great Question http://greatquestion.co. My co-founder Ned and I built this company on a simple idea: talking to your customers should be easy. That’s only become more relevant as building gets faster, but validating your ideas is still slow and painful.

Research, design, and product teams at ServiceNow, Brex and Canva run their customer research on us, and we raised a $13M Series A led by Inovia late last year after going through YC in 2021.

This year we’ve been rebuilding core parts of our product agent-first, and the engineering team is growing to match. I’m hiring an Engineering Manager to lead two of the teams at the center of that work.

THE ROLE

As Engineering Manager, you’ll lead our Methods and Insights teams and report to Marcelo, our Director of Engineering. Alongside our Research Operations team, these are the pillar teams behind most of the product. Methods powers every study and the experience participants see; Insights makes sense of the data and helps customers act on it.

The job has three parts, and we need all of them:

• People. Hiring and staffing, 1:1s, coaching, feedback, performance management and growth. You're the person your engineers trust to tell them the truth about their work, and to push hard for their growth.
• Delivery and operations (trains on time). You run the cycle for your teams: planning, sequencing, unblocking, managing risk and working with stakeholders, and you lead the change as we evolve how we build. You make sure what we committed to actually ships, at a quality we're proud of, and you own your teams' operational health once it's live, from monitoring to red-teaming.
• Building the factory. Our engineers each run several agents, so the slow part is no longer writing code. It’s specs, review and judgment. You help build that system for your teams: the harness, conventions, CI gates and shared components that let agents do good work and let people trust what comes out, quickly.

The building is real, but it isn’t feature work. Think shared components, the agent harness and dev
[…]
ure.

• You want to build full-time. The people come first here, and that has to be the part you’re excited about.
• This would be your first time managing. We’d love to meet you for a future role, but this one needs someone who’s done it before.
• You’re not all-in on AI, or you think moving fast means lowering the bar. Agents are how we work, and you’ll set the example: shipping fast with them while holding a high technical and quality bar. Anyone can vibe-ship; getting that balance right is the job.
• Ambiguity and shifting priorities wear you down. Problems arrive here half-shaped, and the roadmap has changed under our feet more than once this year.

HOW TO APPLY

Send us a few sentences on a team you’ve led and what it shipped, and on why you’re interested in this role. A link to something you or your team built that real people are using is a bonus.

WHY YOU’LL LOVE WORKING HERE

• A culture of customer obsession and curiosity
• Opportunity to shape and scale a critical business function
• Remote-first culture with high trust and high autonomy
• Annual team retreats and virtual events
• Opportunity to work on cutting-edge AI integrations that matter
• Competitive compensation & equity
• Generous PTO, health benefits, and learning stipend

EQUAL OPPORTUNITY STATEMENT

Great Question is committed to providing a workplace free from discrimination or harassment. We expect every member of the Great Question community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.