Director of Strategic Operations

The posting, as Greenbrook Medical wrote it

About Us

Greenbrook Medical is building the new standard in primary care.

We deliver high-touch, relationship-based care through neighborhood clinics, grounded in a simple belief: every senior deserves the kind of care we would want for our own families. Our model prioritizes time with patients, strong care coordination, and a personalized approach that improves outcomes while lowering total cost of care.

We take full accountability for patient outcomes and overall cost of care, aligning clinical excellence with disciplined execution. That commitment shows up in our results, including a patient Net Promoter Score of 91, compared to 32 for typical healthcare organizations.

Rooted in Tampa Bay and partnered with Tampa General Hospital, we are entering an exciting phase of growth. Backed by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors.

About The Role

As our Director of Strategic Operations, you'll own two things: getting new clinics and new payer contracts live, and making sure the operations inside them actually work.

Opening a clinic is cross-functional. Real estate, facilities, credentialing, and more have to manage a suite of tasks — buildout, furniture, supplies, signage, utilities, licenses, payer loading - to open on time. You'll take that over and run it end to end. You'll also own how the clinic performs for its first 90 days, because a site that opens on time but runs badly isn't a win.

The second half of the job is being the deputy to the VP of Operations. You'll take strategic projects across schedule management, HEDIS quality, and patient experience, and build enough depth in clinical operations to become the person Pop Health and Learning & Development come to when they need an operator's answer. You will design workflows that can scale.

Location: Tampa Bay Area, FL or New York City. If you're based in New York, expect regular travel to our Tampa clinics, including weekly on-site presence in the month leading up to a clinic launch.

What You’ll Do

Deputy to the VP of Operations

• Run Operations projects and oversee performance against our quarterly metrics
• Serve as the operational counterpart to Pop Health and Learning & Development, bringing the workflow expertise that makes their tools and training land
• Run Joint Operating Committee agendas and represent Operations in cross-functional forums

New Clinic Launches

• Own the full launch project after lease signature: buildout oversight, furniture, decor, supplies, signage, utilities, licensure, and payer loading
• Be on the ground in Tampa through the critical stretch before opening, working the punch list until the site is ready
• Hold the cross-functional partners — real estate, recruiting, L&D, IT, credentialing — to the dates the launch depends on

The First 90 Day
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Working Here

Make An Impact Every Day

Be part of a mission-driven team transforming primary care for seniors. Your work directly supports better outcomes, better coordination, and better experiences for some of the most vulnerable patients in healthcare.

Work That Actually Matters

We're not a volume-driven system, we're accountable for outcomes. That means your work directly contributes to quality care, patient satisfaction, and meaningful improvements in how healthcare is delivered.

Build And Grow With Us

We're building more than a company, we're building careers. As we expand, you'll have opportunities to grow your skills and take on new challenges.

Strong, Transparent Compensation & Benefits

• $155,000-$190,000 annually, based on transferable experience, qualifications, and location
• Generous annual performance bonus
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match

We believe in fair, equitable pay that reflects your experience and impact.

Our Selection Process

Application → Initial interview → Skills/experience interview → Values interview → Case interview → References

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com .