IT Infrastructure Engineer

The posting, as Greenpoint Technologies wrote it

Summary

Owns the administration and operational performance of IT infrastructure systems including servers, storage, network, and backup systems. Serves as the primary escalation point and technical lead.

Essential Duties and Responsibilities

• Administer servers, virtualization platforms, storage systems, and network infrastructure
• Manage switching, firewall rule implementation, VPN, and wireless networks
• Act as Tier 3 escalation point for complex infrastructure incidents
• Lead incident resolution for infrastructure-related issues
• Lead root cause analysis and problem management efforts
• Execute and lead complex changes, upgrades, and deployments
• Ensure backup, recovery, and disaster recovery processes are effective
• Maintain system performance, uptime, and reliability across all sites
• Develop and maintain documentation, standards, and runbooks
• Mentor junior administrators and provide technical guidance
• Coordinate with vendors and support multi-site infrastructure needs
• Provides Cable Plant Management.
• Coordinates warranty service and return merchandise authorizations.
• Collects, records, and distributes technical and administrative documentation.
• Organizes technical and administrative electronic records assuring integrity.
• Assists with the development and compliance of department policies, procedures and work instructions.
• Comply with company Information Security requirements and policies
• Maintains a well-organized and clean layout in defined storage areas.
• Maintains regular attendance including being at work, being on time to work and working full shifts.
• Other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

• Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
• Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
• Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
• Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
• Work Quality - Demonstrates accuracy and thoroughness, displays commitment to

[…]

• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions within all levels of an organization.
• Ability to problem solve with limited to no established process and guidance and to interpret instructions.
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
• Experience with Cyber-security/major incident response strongly preferred.
• Ability to travel as required.
• Ability to work outside of core business hours as required.

The expected WA salary range for this position is between $109,000.00 - $150,00.00 USD. Actual compensation will be determined based on experience, education, location, and other factors permitted by law.
About Greenpoint Technologies
Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It’s complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:

• Big jobs and stretch assignments.
• High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.
• Ability to make a big, visible impact on the end product.

We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.