Director / Senior Director, Marketplace Strategy & Operations

The posting, as Groupon wrote it

Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.

Chicago (Hybrid) or New York City (Remote) · Global remit · Full-time, permanent

About the role

Help shape how Groupon’s marketplace performs for customers, merchants and the business. Working with senior leaders across Groupon, you will identify high-priority opportunities, determine where to focus and lead initiatives through measurable results. Your work could range from improving merchant supply in high-demand markets to strengthening deal quality and evaluating pricing and take-rate trade-offs. You will combine independent problem-solving, rigorous analysis and cross-functional leadership to turn important commercial questions into changes that improve the business.

This is a hands-on leadership role: you will personally lead the analysis and work with senior functional partners to turn recommendations into measurable results.

Key Responsibilities

You’ll report to the VP of Marketplace Strategy & Operations and work across Sales, Product, Marketing, Finance, Analytics and Operations. You’ll spend your days in the data, in the numbers, and in rooms with senior leaders getting to a decision. You will lead implementation with the relevant teams and make sure the improvements become part of how the business operates.

With a global remit and direct access to senior leaders, you will move quickly from analysis to decisions and implementation.

Concretely, you will

Identify and prioritize opportunities. Diagnose marketplace performance, size the opportunities, and determine where Groupon should focus across merchant supply, customer value, sales productivity and operating efficiency

Own initiatives from diagnosis through results. Define the problem, establish the business case, decide the course of action and lead implementation with the relevant teams

Use analysis to guide decisions. Build and pressure-test models, investigate the underlying data, and evaluate commercial trade-offs

Lead decisions across functions. Bring senior stakeholders to agreement on priorities, trade-offs, responsibilities and delivery commitments. Resolve obstacles and keep implementation moving.

Establish how success will be measured. Define baselines, targets and expected impact, then track whether the change delivered and adjust when it doesn’t

Test, launch and scale improvements. Design and run pilots, measure results and refine the approach. Turn successful changes into repeatable processes and tools, with clear ownership for ongoing operation.

Use AI to go faster. Investigate, prototype and automat
[…]
ng to work at a pace most companies can’t

Why now?

Groupon is rebuilding how its marketplace works, and the decisions being made this year will define what the platform becomes. This role sits at the centre of that — close enough to the VP and the functional leaders that your recommendations become operating changes rather than filed analyses, and clear enough in its remit that you’ll be able to point at the numbers you moved.
Groupon is an AI-First Company We’re committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here . You can also find out more about us in the latest Groupon new s as well as learning about our DEI approach . If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

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