People Business Partner, Operations

The posting, as Grow Therapy wrote it

About Us

Grow was born to tackle a critical challenge: making mental health care more effective and accessible for everyone. Since launching in 2020, 15 million sessions have started on Grow, and we've barely scratched the surface. We do it through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Every solution we build reveals ten more waiting to be delivered, and that's just what gets us going. We've backed that ambition with more than $328M in funding, including our Series D at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others.

At Grow, the work you do can literally change someone's life. Your work here doesn't stay on a screen; it impacts whether someone can find, afford, and access quality care. That ambition sets us apart, and offers you an endless runway to impact one of the world's most urgent issues. We don’t have passenger seats here. Everyone is driving something that matters.

This work deserves real commitment. So if you thrive on meeting problems head on, untangling serious complexity, and working at pace with the sharpest yet kindest people around, you've come to the right place.

What You’ll Be Doing

Grow Therapy is hiring a second People Business Partner to serve as a deeply embedded partner to our Operations organization and help create the conditions for high performance across a large, fast-moving exempt and non-exempt workforce. This person will be closest to the day-to-day employee experience – helping Supervisors and Managers navigate complex people decisions, strengthen their leadership, and address issues with clarity, care, and sound judgment. They will also help build scalable programs that make our approach to performance, feedback, learning, and engagement stronger and scalable over time.

People Advisor & Frontline Leadership Partner — Operations (80%)

You'll be a trusted, highly visible partner to Supervisors and Managers across Operations – the person they turn to for practical guidance, thoughtful coaching, and help to create a high bar, high care environment. That means:

• Coaching frontline leaders. You help Supervisors and Managers build confidence and capability – delivering clear feedback, setting expectations, and addressing issues early.
• Navigating employee relations. You lead employee relations matters, including performance concerns, policy and leaves questions, attendance issues, and other sensitive situations, with the judgment to know when and how to escalate.
• Driving performance and accountability. You guide leaders through goal setting, performance improvement, recognition, and fair decision-making, helping teams maintain a high bar with high care.
• Creating clarity and consistency. You help leaders apply People policies and practices consistently across an exempt and non-exempt workforce, partnering closely with Talent Activation, People Operat

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ns, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions.

Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report https://trust.ashbyhq.com/item/ai-bias-audit-report.

Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Learn more https://help.brighthire.ai/en/articles/4484370-brighthire-for-candidates-faq. Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance https://app.brighthire.ai/candidate-opt-out/kcrUeiitS5Khw5AcWW_jLg. Choosing not to be recorded will not, by itself, affect your candidacy.

AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone.

State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained.

Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact talentops@growtherapy.com. We’re happy to help or offer an alternative way to participate.