Participant (Patient) Access Associate

The posting, as Habitat Health wrote it

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in ‑ home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission ‑ driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.

Role Scope

The Participant Access Associate is part of Habitat Health’s centralized, shared authorizations team within VBC Operations, supporting the scheduling stage of the referral process. In addition to the full range of appointment scheduling and visit logistics, this non-clinical role specializes in scheduling harder-to-place referrals, triages incoming phone and voicemail communications, and serves as a go-to resource for the team.

The role’s core accountability will include

• Schedules appointments for all participants, including harder-to-place, out-of-network, and single case agreement placements, within strict regulatory timeframes, and escalates any risk to timeliness.
• Triages incoming phone and voicemail communications from participants, caregivers, providers, and care teams, resolving what is routine and escalating items that cannot be resolved.
• Manages day-of and pre-visit logistics, including confirmation and reminder calls, rescheduling no-shows, and deferring appointments that are not yet ready to schedule.
• Prepares and distributes visit documentation, including required records to specialists and schedules to providers who delivery care on-site.
• Coordinates with the Medical Records team to confirm visit records are returned and filed in the participant chart.
• Keeps appointment status accurate in the system of record and completes handoffs to the Authorizations Coordinator.
• Serves as a resource and escalation point for Patient Access Associates and helps train and onboard new team members.
• Protects the confidentiality of participant information in accordance with HIPAA regulations and company policy.
• Work with other departments on cross functional tasks and projects as needed

Qualifications

• High school diploma or GED required; 2+ years of experience in healthcare scheduling, referral coordination, patient access, or a healthcare call center required.
• Associate’s deg

[…]
he essential functions of a position, or receive other employment benefits and privileges, please contact us at careers@habitathealth.com .

We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed.

E-Verify Participation Notice

Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.

If E-Verify cannot confirm your authorization to work, Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment.

E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law.

Habitat Health complies with all federal and state employment eligibility verification requirements.

Beware of Scams and Fraud

Habitat Health is committed to protecting job seekers from recruitment scams. Please ensure that you submit applications only through Habitat Health's official careers website or authorized job boards.

Official communications from Habitat Health recruiters and team members will come from email addresses ending in @habitathealth.com. Habitat Health will never ask applicants to pay fees, purchase equipment, or provide sensitive financial information as part of the recruiting or hiring process.

If you receive suspicious communications claiming to represent Habitat Health, we encourage you to exercise caution and independently verify the communication before responding.

If you believe you have been the victim of a recruitment scam or fraudulent job posting, please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at reportfraud.ftc.gov.